ComplaintsforShamrock Office Solutions, Inc.
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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We leased a copier/scanner and it never was able to be fully functional. Shamrock sent out service technicians many times and the problem would persist, even after they changed major components in the machine. We were never offered a replacement and when I asked them to pick it up, they refused and have since stopped communicating with me. e had to remove the machine months ago and connect an old printer that never presents the issues this one does. We also have a previously leased machine through them that does not have the same issue, which negates their rebuttal that it is our internal network or some such issue that causes the problem. the machine in questions is a lemon and they have stuck us with it. We have a lease and a contract, however they have violated the contract. We want our contract voided and at this point, I want reimbursement for all lease payments on this machine as it never functioned more than 24 hours without waiting for service. Both sales people and management have misled the lease company (US Bank) that they do not know how to reach me yet they have been on-site and have utilized my work number and my email many times prior to refusing to correct this problem.Business response
01/05/2022
Please see attached
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.