ComplaintsforBeachbody, LLC

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Initial Complaint
11/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Order number ********* was returned and no refund even though RA3676070 was obtained
Business response
11/14/2024
Hello ****,
Upon reviewing your account, we have confirmed that a refund was processed for the Shakeology Chocolate Bag on November 12, 2024.
Please allow five days to receive depending on your financial institution.
Sincerely,
BODi Support
Customer response
11/14/2024

Complaint: 22508486

I am rejecting this response because:
The refund still has not been processed, it has only been listed but not processed so I will not receive it
Sincerely,

**** ****
Business response
11/19/2024
Hello ****,

Please note, it will take approximately five days to receive the funds after the refund has been issued depending on your financial institution.
Sincerely,
BODi Support

Customer response
11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
11/07/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last week I sent in a complaint that someone signed me up for Beachbody, LLC because I would never. I do not believe in MLM's. I follow a bunch of anti-MLM on ******** I know these companies are trash. So, there is no way on the Beachbody website to delete the account that made. Now they're saying they could not confirm my identity and they cannot delete the account. I provided them all of the correct information. I WANT MY PERSONAL DATA AND INFORMATION REMOVED FROM THEIR BUSINESS. I want my personal information deleted from their website. I do not want them to have my personal information. They are clearly not helping me. I need help.
Business response
11/08/2024
Hello ********,
We have confirmed that you have resubmitted the Consumer Privacy Rights Request Form.
You will receive a confirmation once your request has been completed.
Sincerely,
BODi
Initial Complaint
11/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Soo sad you do not do anything to support people like me who have brought tons of business to this company over the years. I simply want to be refunded, please do so. There is no reason you should deny my request for the reasons listed....Please refund my money and this can be closed. thank you.
Business response
11/08/2024
Hello ****,
Upon reviewing your account, we have confirmed that on October 16, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our records show that an annual **** prebill email was sent to your email address on file on September 14, 2024.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.
Your annual BODi membership was cancelled on October 16, 2024. You will continue to have access until October 16, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: ****************************************************************************.
Sincerely,
BODi Support
Initial Complaint
11/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Apparently Beach Body says I subscribed to their on-demand program, which is understood that it is an annual renewal, however, the representative said it renewed on 9/21/2024 yet I was charged on 11/6/2024 in the amount of $193.32. Upon finding this out, I waited until after work and called their customer service line, which was nearly impossible to find, and the guy in the *********** told me that they do not offer money back and that I have to fill out some form for them to make an exception to get my refund, to which I had nothing else to say. I asked to speak with management, to which I was denied and told that he would not allow me to speak with anyone higher because they would tell me I cannot get a refund of my money. I did not want to renew the subscription because this economy does not allow for extra things like this right now.
Business response
11/08/2024
Hello ********,

Upon reviewing your account, we have confirmed that on September 21, 2023, you purchased an annual **** membership during a promotional sale. When you purchased the annual **** membership, it was explained that the membership would renew at its regular pricing unless cancelled prior to the next scheduled renewal. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

Our records show that an annual BODi prebill email was sent to your email address on file on August 20, 2024.
This notification advised of the next renewal date and renewal price with a link to manage your membership.

Your annual BODi membership was scheduled for renewal on September 21, 2024; however, due to payment failure, your renewal processed on November 06, 2024.

During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

Your annual **** membership was cancelled on November 06, 2024. You will continue to have access until September 21, 2025.

For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: ****************************************************************************.

Sincerely,
BODi Support
Initial Complaint
11/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for Beachbody (BODi) a year ago. Within the past year, the services were never used. On 11/2 I was charged a renewal of $179. I called immediately upon seeing the charge on 11/3 when it appeared in my banking app. I was told nothing would be done, but I could fill out an additional form. I did this and was denied a refund because I opened/viewed on 10/02/2024, 10/09/2024, 10/10/2024, 10/12/2024, 10/14/2024, 10/20/2024 & 11/05/2024. Which is odd because, I do not have that e-mail in my inbox. Clearly, my e-mail had been compromised. I have changed my password to my e-mail account but have no record of this e-mail that was sent that I (supposedly) opened so many times to remind me of the upcoming charges they are now denying a refund for on a product that is used. Their customer service is deplorable and they have no interest in the betterment of their customers. Because it is now my word against theirs and they simply do not care to help people in any way, I am out $179 for absolutely nothing. I hope that everyone who has a problem with them files similar complaints and requires this company to do better for the people!
Business response
11/07/2024
Hello Chelsea,
Upon reviewing your account, we have confirmed that on November 02, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our records show that an annual **** prebill email was sent to your email address on file on October 01, 2024. We have confirmed the prebill email was opened/viewed on October 02, 2024, October 09, 2024, October 10, 2024, October 12, 2024, October 14, 2024, October 20, 2024, and November 05, 2024. At the time you had the ability to manage your memberships and subscriptions prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.
Your annual BODi membership was cancelled on November 03, 2024. You will continue to have access until November 02, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: ****************************************************************************.
Sincerely,
BODi Support

Customer response
11/07/2024

Complaint: 22516608

I am rejecting this response because:
I do have have the e-mail you STATE that I opened. Had you read this complaint, which you obviously did not, you would see that my e-mail account has been compromised. Therefore I did not approve or authorize any renewal on behalf of ****.

Sincerely,

******* ******
Business response
11/08/2024
Hi Chelsea,

As previously mentioned, we have confirmed that the annual BODi prebill email was sent to the email address on file on October 01, 2024. Our records show that the annual BODi prebill email was opened/viewed multiple times prior to the next scheduled renewal. At the time you had the ability to manage your memberships or subscriptions. Customers can manage their memberships or subscriptions at anytime online via self-service or by contacting customer support.

Your paid subscription is active until November 02, 2025.

Sincerely,

BODi Support
Initial Complaint
11/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had originally canceled this subscription by phone in the fall of 2023.when reviewing my credit card statement I saw that I was charged again in October of 2024. I therefore went online canceled again and called immediately. The company is refusing to issue a refund even though I originally canceled in fall of 2023.
Business response
11/07/2024
Hello ********,
Upon reviewing your account, we have confirmed that on October 05, 2024, your annual **** membership renewed. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.
Because your annual BODi (previously Beachbody On Demand) membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our records show that an annual BODi prebill email was sent to your email address on file on September 03, 2024. We have confirmed the prebill email was opened/viewed on September 03, 2024.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.
Your annual BODi membership was cancelled on November 01, 2024. You will continue to have access until October 05, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: ****************************************************************************.
Sincerely,
BODi Support
Initial Complaint
11/03/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was billed $179 plus tax today for a service I canceled. I bought a package of products from this company and canceled about a month after. The package included coaching materials, shakes, and an online subscription to their workouts. I canceled everything (or so I thought) my only guess is that I was supposed to go to a different place to cancel the online subscription. I was able to sign up and pay easily in one place, ethically I feel like I should be able to cancel everything and see everything Im being billed for in one place just as easily. I have meticulously combed through my emails to see if there was any notice of this upcoming charge and there was not. There was however numerous advertisements for me to renew at a discount. I am unable to reach a live person at the moment to have this charge refunded. Hopefully they will see that I canceled my package back in December ******************************************************** this package including the online service and refund it with no issues. If not, I will have to dispute this with my bank.
Business response
11/05/2024
Hello *****,
We have followed up with you via the email address on file with additional details.
Sincerely,
BODi Support
Customer response
11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
11/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Oct 31, 2024, 4:33PM Received an email. Welcome to BODi ??I never signed up for this.Whoever did has all of my personal information. I don't know if Partner: ****** ******* just searched the internet and used my personal information. If so, part of it is wrong.I've tried to find on the account to delete it but there is no such button. I want my personal information removed from this MLM. I am very anti-MLM.
Business response
11/05/2024
Hello ********,
We have followed up with you via the email address on file with additional details.
Sincerely,
BODi Support
Initial Complaint
10/31/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I canceled my beach body subscription on January 19, 2022 but they have continued to charge me for the past 3 years with no notification. I know that my intention to cancel was meant for the subscription I keep getting charged for because the initial subscription (that was listed as canceled in Jan 19, 2022) was first charged October 26, 2020, it auto renewed again October 26, 2021 then I put in for cancellation on January 19, 2022. They have apparently continued to charge me on the same October 26th renewal date despite me canceling my subscription on January 19 of 2022. I sincerely hope that this is some kind of computer error because I know I canceled this service and there is a cancellation documented in Jan 2022. I think that this company added a fraudulent subscription to my account despite my earlier cancelation and is now trying to hide behind terms and conditions. I have not added any new subscriptions or accessed any content since Jan 2022.I am lucky I caught the charge today. I would really like a refund for at least this years charge because I know from some basic research this company will not do the right thing and refund their customers the full amount of money they have taken. I do not want access to their content and would prefer my money back. I would also like some reassurance that they will not charge my card again with some new subscription I did not sign up for.
Business response
11/04/2024
Hello Hannah,
We have followed up with you via the email address on file with additional details.
Sincerely,
BODi Support
Customer response
11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Initial Complaint
10/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Charged on auto renew. For the last 2 years. Just realized this month. Was never sent any emails for auto renew. Which also seems other people have confirmed this as well reading other reviews. Definitely feel as though this company is taking advantage of people. Especially if you can see all past communication with them Cant they tell if someone hasnt used the account for over two years? That alone should be enough reason to refund someone. Youre taking advantage of people not looking at their bank accounts. They are using the you signed an agreement as a way out. What happened to a decent company. Why would anyone ever recommend them after knowing this. 188$$ thats not just an amount some people can throw away. They said it doesnt matter if I had used it or not. Right. Because they only care about the money. So much for wanting to help people.
Business response
11/05/2024
Hello *******,

Upon reviewing your account, we have confirmed that on October 25, 2022, you purchased an annual Beachbody On Demand + Monthly BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew until cancelled.

On October 26, 2022, you cancelled the Monthly BODi membership online via self-service.

Because your annual BODi (previously Beachbody On Demand) membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our records show that an annual **** prebill email was sent to your email address on file on September 23, 2024. We have confirmed that the email was opened/viewed on September 23, 2024.
This notification advised of the next renewal date and renewal price with a link to manage your membership.

During our comprehensive review we investigated your interactions with our Website, Phone contacts, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.

Your annual **** membership renewed on October 25, 2024. Your annual **** membership was cancelled on October 30, 2024. You will continue to have access until October 25, 2025.

Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

1. Per the terms opted into at enrollment, the subscription renewed and was not cancelled prior to the next scheduled renewal.
2. For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: ****************************************************************************.

Sincerely,
BODi Support

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