Business ProfileforDR Design & Remodel

A year ago we had DR ********************** and Remodel remodel our Primary bathroom and the lack of communication and in-fighting between employees was unprofessional. What started out as a 6 to 8 week project became 15 weeks due to issues mentioned. Once the project was completed in October 2022, we were happy with it, particularly in no longer having to deal with the misogynistic owner who disregarded what I, especially, had to offer when I expressed concerns of the quality of work.Then the cracks started to show in the grout of the shower pan in February. We had to call the company to come out to assess since there was a 1-year warranty for the work. We were told its settling and if more cracks showed to call back for an evaluation at that time. More severe cracks developed and we put another call in and they sent out the tile person who did the original install and he stated he feared this would happen based on how the shower/tub subfloor and framing was done prior. He filled in the cracks as instructed by the owner and we were told if it happens again, to call again. It did and we did and it took them an additional 3 months to come back out since the owner needed to assess it for himself, but he was out of town or not feeling well or just ignored our callsone excuse after another. We suspected this was strategic because the 1-year warranty was a handful of months from expiring. My husband and I started to call weekly and finally the owner came out and apologized and said he would make it right. The second demo started about 8 weeks before the warranty was set to expire. During this second experience, we have had the same miscommunication between employees, or lack thereof, lengthy delays, and work not done correctly that a third demo was done. The work is finally done after two and a half months. I requested the company come and remove the debris left behind from demo and clean the thick construction dust, noone has showed up. Their solution was a maid service.