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Complaint Details
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Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Marketing was done via ********* visited in September got my first set and a fill that month, there was no mention of a membership "required". On my visit in October, right before a work trip when checking in a gentlemen stated there is no "contract" on file for you. At this time I told him I didn't want a contract, just here for the fill. He declined servicing me unless I signed the contract in which he stated is basic, not prepared by an attorney, just him (assuming the owner) and if I didn't sign I would be unable to get my fill that day. Since I was pressed for time, I signed the agreement, however was told I could get out of it "no problem" if things didn't work out for me. Fast forward to November 10, 2022, I cancelled my scheduled appointment as I had tested positive for COVID, down for approximately 14 days. On December 13, 2022 I received notification from my bank an automatic withdraw was taken from my account for the monthly amount of $129 . I immediately reached out to the company to ask them to cancel my membership, as I'm having problems with my eyes as a result of COVID, per doctors ******. I received a message on 12/14 from Ghesal Kabir stating a 90 day cancellation is required. I responded back that this is per doctor's ****** and what I'm experiencing is a result of COVID. The company refused to cancel my membership and has yet again taken $129 from me knowing I am UNABLE to use their services for health reasons. To date they have taken $258 and in total will be taking $387 (90 day period), for services they know I will not be receiving not because I don't want to, but due to health of my eyes.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.