ComplaintsforAgave Builders LLC
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new home from Agave Builders that had several issues that were documented in a purchase agreement amendment signed by the builder. More issues were found once we moved into the home which were also immediately communicated with the builder. We've spent 3 months trying to get the builder fix this items but nothing happens. Here are the items still needing repair. 1) Two windows in north east bedroom need to be repaired/replace. They do not lock.2) Down stairs bathroom and pantry windows do not slide up and down properly. To be replaced/repaired.3) One window in the dining room will not lock. It needs to be repaired/replaced. 4) Stucco on south east exterior wall does not match. Needs to be blended in to match.The builder will tell you the window manufacturer installed the windows and they need to fix them. I contacted the window manufacturer, ***************** and had them come to the house to see the windows. They informed me they indeed make these windows but they don't install them. They also said the windows are installed incorrectly and need to be removed and reinstalled to work correctly. I have many emails documenting our effort to get this done. I'm happy to provide that if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.