4 Customer Reviews
Review from Sarah B
1 star08/19/2024
They don't issue refunds when you want to cancel your subscription. Okay, fine. But if you wish to not renew for the following month, they immediately shut down your store and your services, even if you JUST paid for that month. Absolutely impossible to get ahold of someone over the phone. Once they shut down your services, you can't even contact anyone via the chat, and trying to get someone over the phone is impossible.They also wouldn't issue an *** payout for my balance even after they said they would in an email. I kept getting emails saying that there was an issue and I needed to provide more documents. I would respond with new bank documents, then they would say that they hadn't heard from me and were going to close the ticket. I finally received an email saying they approved my payout for the 12th and here we are on the 19th and I can see that the *** attempt failed in the dash board. This company is an absolute nightmare and a scam.Review from Ja D
1 star04/28/2024
The company tells you theyll help u build a domain for you website but actually gives nothing. Ecwid is a scam I told them I wanna close the account two months ago in thght they closed it yet theyre still sneaking money from my card. They delivered on nothing they said is available with your money or free .
Ecwid Response
04/29/2024
Hello! I'm so sorry that you had such a bad experience with Ecwid. Can you please share your store ID or the email address your account is associated with? We'll be happy to refund you the payments for the unused subscription and help with the subscription cancellation. Also we'll revise the correspondence with you and will probably find a solution for the issue with domains. Again I apologize for the trouble we caused.I'll be waiting for your response.Review from Darrell D
1 star11/29/2023
I have had a number of issues with this platform that have not been resolved and that have cost me a lot of money. This platforms dated software has created product issues, failed to properly import product data, failed to take the necessary steps to fixed these issues, failed to even provided a phone call to discuss or resolve any issue. I have been with Ecwid almost 2 years with many complaints not resolved. Ecwid seems to be more interested in charging me $100 an hour to find solutions to fix issues caused by their own platform software.. I find this to be an insult and it suggest that they are not interested in fixing these issues unless they get paid for it. I am unable to open my store due to internal issues.that have cost me a lot of money lostReview from Alicia O.
1 star04/10/2022
Worst e-commerce site. I have been having issues with my integration for over a year now and they do not allow phone calls. All the emails I get back are generic responses telling me to do things I cannot do, hence the emails. After sending very clear screenshots showing their instructions dont work they stop responding. As a small business this has completely hurt my online presence. I have tried numerous work arounds to contine to sell but the integration is so full of issues that now my fb commerce account is frozen and i havent been able to get it fixed. When you have a pending order for over three weeks and cant conduct business until its cleared but no one is responding to emails what do you do? I cant remove the integration, cant get anyone from Ecwid to help me, cant make money because all orders after that one were getting stuck too. I dont know what else to do so im reporting them. I have asked for a refund on my website subscription but again no response. I hope someone can help me or at least i can warn other small businesses to Not do business with this company.
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