ComplaintsforAC Girl Heating & Air
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Complaint Details
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Initial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a Trane 5 ton air conditioner and heater through AC Girl in August 2020. Compressor on unit has had continuous problems since then and makes a huge clunking noise when it shuts off. In Nov. 2021, we called an independent air conditioner servicer to inspect the unit. They determined the air compressor air conditioning unit was bad and needs to be replaced. We have contacted AC girl repeatedly since August 2020. They make up excuses, I was sick, my employee broke his ankle etc. so they could not come out to replace the Trane unit. They do not respond to voicemail messages. What we want is a new Trane unit to replace the one currently installed. We are beyond frustrated with this company. Are they even legitimate?Please help.Sincerely **** and *************************** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.