ComplaintsforHeavenly RV
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/12/23, we had called Heavenly RV and spoke with ****** regarding repairs and our Class C ** Leveler and foot pad along with some roof repairs. He emailed an estimate to us, Estimate # **** for $2177.29. He stated that he would need 3.4% fee total deposit for parts would be $383.54, I drove out and delivered the check to him for the amount of $383.54 and the check was cashed 7/12/23.On 7/26/23, I texted ******, the owner to get an update. He texted back stating he was still waiting on the parts but that I could bring out the coach and he could get started on the roof while we waited for the leveler parts to come in. I asked what day to bring the ** out, if the following week would be good, no response from *************On 8/3/23, I texted ****** on an update as to when work could be started, no response. On 8/11/23, I texted him again regarding the parts and repairs, he responded that he would get back to me on an update on the parts once he got back to the shop. On Monday, 8/14/23 I texted and told him I've been waiting for 4 days, what's up. No response from ******. On Tuesday, 8/14/23 I texted him again for a heads up, ****** responded back stated he would get back to me in a minute. he never did.On Wednesday, 8/15/23 I texted ****** again on update. He responded and stated that he was going to give us back our money because he was having to close his business. I stated I wanted cash and would be there to pick it up that day. He stated that his accounts aren't accessible. So plans were made for me to pick up the money on Monday, 8/21/23 at 11 a.m. I showed up just before 11 a.m., waited for him to show, which he didn't not. I called him at 11:15 a.m., he did not answer, I left a message.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Fairfield, CA 94533-9009
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.