ComplaintsforJiffy Lube #1142
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June of 2020 my engine seized due to negligence at jiffy lube. I had taken my vehicle there for an oil change and they neglected to put the drain plug back so oil went into the working parts of my vehicle and seized the engine. Jiffy lube replaced my engine with a defective engine, which took 7 months. About a year later the rebuild engine proved to be defective causing my vehicle to be undrivable. I have been out a vehicle again for 7 months. So 14 months of not having a vehicle due to jiffy lubes error. They are dragging their feet to give me a new rebuilt engine and no progress has been made since I brought this issue to them in December of 2021. It is now June of ********************************************************* rental and I have been burdened with finding my own transportation for over a year because of their mistake. I am a single mother of a child in sports with special needs. I need my vehicle and jiffy lube is not proactive toward getting mine fixed. I would like to *** them for loss of physical property and personal reasons.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.