ComplaintsforPup Mom Crates
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for a one year subscription to this service. In addition, I paid an additional $9.99 per month for a tough toy box. I was also promised a pet camera when I signed up for the year. One of the reasons I chose to do a whole year. I only received two out of 12 months of boxes. I tried to contact the company multiple times and got no response.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a subscription box for pets and owners. I signed up for a subscription, in July 2023-my box came without promised merchandise. They refunded some money for the July box. In August 2023 we received an email about a family situation and subscriptions will be on paused in November 2023. Now November 2023-haven't heard anything. I sent 2 emails only response was they would response within ***** hours. That has past, with no response. There website does not exist now (www.pupmomcrate.com) and no activity on their ******** page from Aug ****. Can't comment on the ******** page to see how many people have not received information or their money has not been refunded.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Glendale, CA 91203
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.