ComplaintsforArmstrong Nursery
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Complaint Details
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Initial Complaint
02/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a ********* Avocado tree from Armstrong on 12/26/2020 for $39.99. it died several months later, so I got a replacement on 06/05/2021. Unfortunately, that replacement tree also died later. I tried to get another replacement from their ******* Hill store on Monday 08/15/2022. I was told by Assistant Manager ****************** that the "lifetime Warranty" is only one time and doesn't cover the replaced tree. He gave me two options:1. Pay additional $15 to get a ********* Avocado tree at $54.99 without warranty.2. Get a store gift card of $34.99 as refund.I took the option 2.I consider myself an experienced gardener and take good care of my plants. I am sorry that two trees I bought died. Its not purely my fault.I couldnt find the fine print of their so-called "Lifetime Warranty" is only for the original purchase but not covering the replacement plant at their website or their stores. If they want to use the term "Lifetime Warranty" to attract customers, they should honor it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.