ComplaintsforThe UPS Store
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Seeking reimbursement for a ** delivered to *** on 12/20/22 *** allowed a different customer to take our ** along w/their packages from a secure storeroom. It was missing 1 week before finally being returned to ***. We assume the box has been opened (*** didnt dispute) rendering it no longer new. We also dont know if it was tampered with, damaged, or even exchanged. While it was missing, *** asked for docs they already had (tracking, delivery) we responded to duplicative requests for invoice shipping confirmation. To their credit, by 12/23 *** had identified the staff customer involved (reportedly emailed called but no initial response). By then we just wanted the ** replaced. Our request was escalated to 2 managers to owner ***. On a 12/29 call, *** asked us to come get the ** from the UPS store return to ****** for exchange because they have a lenient return policy. This was not satisfactory because a) we paid $872.13 on sale the cost to-date is $1,005.98 (subject to change); b) informed *** that we had contacted ****** re: our options the week prior. ****** said if tracking showed the package was successfully delivered signed for at the delivery site then their obligation was fulfilled our recourse was w/the recipient (***); c) *** did agree to pay price difference if we return the **, but were uncomfortable defrauding ****** to replace an item that *** signed for failed to safekeep. *** grew increasingly agitated/rude said he would return the ** reimburse us the difference. Its unlikely ****** will exchange/or process a refund for a person not on the account, it is still fraudulent. *** grew verbally belligerent the call was no longer productive. Were uncomfortable speaking w/*** due to his aggressive verbal exchange. We feel the best recourse now is to be reimbursed sufficient for us to order a new ** w/extended warranty from ******.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.