ComplaintsforSunWorks International Solar Consulting
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In December of 2022, our solar system stopped working. I immediately contacted Sunworks, but they were unable to do a service call for approximately six months. When they finally came, our solar was fixed and worked for approximately 12 hours and broke again. Another few months later, it was serviced again, and worked for about a week, only to fail again. This was the summer of 2023. After the last failure, we were told our whole system would need to be replaced, and we were added to the service queue, but no progress was made. I reached out multiple times via email with the employee I was connected with up to 06/08/2024 and have not been able to get anyone to contact me back. Having just looked them up online yesterday, 6/12/2024, I have learned that this company has filed bankruptcy. Every phone number I have does not work, their website is inaccessible. I just want my solar to be replaced, or to be credited so we can acquire solar through another company. This has been beyond frustrating. When we purchased our house in September of 2021 we were grandfathered in to the remaining 5 year warranty, and with the system not working for a year and a half this has caused our power bill to be at least double what it would be if not more. Any advise on this matter would be very helpful, thank you so much.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.