373 Customer Reviews
Review from Shar H
1 star11/19/2024
This company is a complete scam. Gives out misinformation. Takes your money with poor service. ******** ******* and ********* ***** were very rude, disrespectful agents. Please dont use this service.Review from Bri B
5 stars11/08/2024
Great customer service, competitive/reasonable pricing, and I would highly recommend them to anyone who asks.
Freeway Insurance Response
11/11/2024
Hello Bri, it is because of customers like you that we continue to improve as a business! Please come see us again soon.Review from Janet W
5 stars11/08/2024
Staff was so helpful and will to go the extra distance to help...Freeway Insurance Response
11/11/2024
Hello *****, thank you for the positive review. We loved being of service to you and hope we can assist you again soon.Review from Irving M
5 stars10/28/2024
It was great ... a good price fpr my insurance ?? Completamente recomendado.Freeway Insurance Response
11/11/2024
Hello ******, thank you so much for the feedback! We appreciate your business and hope to see you again soon!Review from Willian R
5 stars10/25/2024
Un buen servicio muy buena amabilidad bun precio. Estoy contentoFreeway Insurance Response
11/11/2024
Hola *******, te agradecemos dart el tiempo de compartir con la comunidad tu experiencia. Nos llena ********** saber que obtuviste el mejor servicio con nosotros.Review from Travis S
1 star10/22/2024
DO NOT USE THIS COMPANY. I used this company for 5 months and when I called to pay my next monthly payment the agent offered me a cheaper policy which would result in me paying 120 less than my current policy. I agreed and signed up for the new policy with a $630 down payment . I was emailed a receipt and copy of new poiicy. When I called in to pay the reduced payment when my bill was due they told me I owed $500 which was $170 over the $330 I signed up for and $60 over the $440 I was paying on my policy before I got offered the new policy, When I called Freeway to address the issues I got the runaround which consisted of call this number, please hold, were waiting on a response from a manager, which ended in me not getting my money back. Ill be happy to remove this post if Freeway makes this right . I signed up with **************** office . My name is ****** ***** not the rapperFreeway Insurance Response
11/11/2024
Hello ******, we are sorry to hear you had a negative experience. We were unable to locate your account, please contact us at ************ to assist you better.Review from Graves K
5 stars10/21/2024
Great ***************** found me a great price to fit my budget. Very helpful, courteous was ******* *****, she's a great asset to your company ThanksFreeway Insurance Response
11/11/2024
Hello ******, we would like to thank you for your review about your experience. Your feedback is appreciated. Please come visit us again soon!Review from Dani W
1 star10/18/2024
They take your down payment knowing full well the sub contracted insurance co will cancel you 2 weeks later & then they keep the down payment. Never once did the Freeway *** tell me if canceled I would get next to nothing. She stated well, we have to make our money too. SCAMMING SCHEME!! DONT USE FREEWAY!!Freeway Insurance Response
11/11/2024
Hello ***** we apologies for any inconvenience. Please contact us at ************ to locate your account and assist you better. We see the policy was cancelled by the insurance company due to UNACCEPTABLE DRIVER/OPERATOR: HAS AN UNACCEPTABLE BACKGROUND. This is not the agency's decision and we are sorry to inform you were covered from 9/09/2024 to 9/23/2024. Our broker fee is not refundable since we provided the service on getting you an insurance through an actual insurance company.Review from Michael F
5 stars10/17/2024
Very Helpful and Considerate. Would recommend to anyone who wants a second chance!!Freeway Insurance Response
11/11/2024
Hello *******, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!Review from Dana H
2 stars10/12/2024
I'm not happy at all with them. I just found out they charge 2 different fees of $8, then they charge $4 fee if I'm a day late. I only knew of the $8 credit card charge that's it. They have a grace ************** doesn't make no sense if they charge a day late smh. Hope I don't find out they have any other fees. And I haven't gotten a reminder and had to call about it. If I didn't, they probably wanted me to forget so they could get me to pay that late charge. Then, they keep harassing me with surveys. I should've stayed with my old insurance if I would've known all this. Looks like I'll be looking for another insurance soon.Freeway Insurance Response
11/11/2024
Hello ****, we are sorry for any inconvenience. Those fees sound like a fee the insurance company charges. Please contact us at ************ in order to locate your account and assist you better.
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