ComplaintsforAdvantage Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
For the last two pay periods advantage solutions has withheld my pay. The last check I received was July 10th, 2023. I had quit on july 22nd, 2023, due to rule changes that affected my disability. I have also not received a termination letter when requested. I have emails showing that communication. I am diagnosed with autism and require a headphone to help me focus for work. It also helps me avoid getting over stimulated, and prevents a breakdown. I was told by a BJ's wholesale manager (at the ******, ***** location), that headphones were not allowed. Advantage has a contract with BJ's for handing out product samples. A change that also affected safe transportation to and from work was, required hours to work policy. It basically stated that we could only clock in at 11:15am and could only leave at 5:15pm. This change affected me due to the fact that I rely on public transportation. I originally to this position where I could schedule myself in and do my six hours when I could catch the bus. The bangor bus system is not always reliable so having that flexibility helped greatly.At this point in time I would like to receive my hiring letter, and letter of termination. Along with my back pay, and paystubs. Since I live in subsidized housing this is documentation I need to provide to prevent becoming homeless.Business response
08/07/2023
Hello,
The complaint received is for an employee relations matter, not a complaint pertaining to our business. We would be happy to connect with the former employee if you would be able to provide contact information and name.
Thanks,
***********************
Vice President ***** ********** Shared Services
Advantage Solutions
M: ***************
************************************************************|www.advantagesolutions.net
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.