Customer ReviewsforSmile Brands Inc

I have had two visits to this office for deep cleanings. I had one appointment to begin more work. At no time did I ever meet with a Dentist, only the office staff to discuss what the cost would be. I decided not to continue with this organization because I have yet to see a Dentist.

Johnson Family Dental is terrible. Years ago when only the Johnson family members worked there they were great. Now, however, the staff is unknowledgeable, rude and uncaring. They auto charge your credit card without telling you. I left over 2 years ago, yet that have continued auto billing me for services I never requested or received. When I called to try to resolve, they hung up on my.

August I had a dentist appointment and the office didnt update my new insurance information. I was told that they have my new info and was set when I went in person which was false. ****** claimed they tried reaching out to get the info which was also false. I have not one voicemail from that office. After numerous back and forth with the business office about that even they were perplexed why no new claim was filed. After yet another call ****** again claimed she tried explaining the situation, again false, stating that my insurance didnt have that office as my provider. I called my insurance provider and they stated I was under that office since August 1st. Before ending my call I was informed that ****** had called them to verify after I had to go back and forth with multiple people from that office. Now ******* who is the office manager is claiming they tried reaching out which is again false. I welcome contact from the person above them.

Went in for a second opinion for a crown replacement (fell off). Checked into office and paid insurance deductible. I was taken to an office and informed employee that I needed a crown replacement estimate and I had the crown that fell off. She stated I could not get a replacement without xrays. Why? How much I asked. She stated $500 was my share. I got up and left the office after being there approximately 5 -10 minutes. I never seen the dentist and no employee ever looked inside my mouth. Started getting collection calls so I called the office and the office manager said he would get the collection calls to stop and refund my initial deposit. Guess what? One year later still getting collection calls and invoices for no services performed and no refund as promised. I would look at other alternatives before using Bright Now Dental. Not so bright if you keep losing customers for poor business decisions.

-I took a friend who needed 1 tooth pulled. They told her she needed Several teeth pulled. They wanted to do it at that time. She declined and went to the lobby. She provided her dental insurance prior to her visit. Afterwards the secretary said that she needed to pay ***** because they couldn't verify her insurance. Her co-pay should be *****. I asked why wasn't told this before they proceeded. She said my phone was disconnected, they tried calling. My phone was not disconnected and showed them the appointment confirmation texts and she then dialed my number and it rang. They would of charged us several thousands of dollars after the proceedure if we consented to doing it. We had to wait over a hour while they "verified" her insurance. They never did verify, so being tired of waiting for nothing we reluctantly paid the fee

This is actually ZERO STARS!!! THE HAWTHORNE OFFICE ARE SCAM ARTISTS! "DR." ******* NEEDS HER DENTAL LICENSE REVOKED AND GO TO PRISON FOR STEALING PATIENTS MONEY BY PROVIDING THEM WITH UNNECESSARY, MORE EXPENSIVE TREATMENTS. **** 9 WILL GET A CALL ABOUT THIS ************* THIS COMPANY NEEDS SOME INVESTGATIVE REPORTING TO EXPOSE THE YEARS AND YEARS OF THIEVERY UPON THE PUBLIC.

This establishment is straight up FRAUD!! They will TRY and overcharge you for services you do not need. I was told I have Gingivitis and I needed a special cleaning. No other dentist has said this, but this place did. After reading the reviews, apparently, anybody that goes there will be told that! Times are hard to try and beat people. DO NOT GO THERE FOR SERVICES!! Read Reviews!!

In regards to the Bright Now Dental ************************** on ********, I'm giving the dentist 3 stars bc he is always super quick and professional.I called this branch on July 25th around 3pm to reschedule an appt. Usually there is no answer, the answering service will answer, or you can leave a voice mail which nobody will return the call for or perhaps even listen to your message. Someone actually picked up the phone this time, and I told her I had to cancel last week's appt bc I could not get the time off work, and that the answering service had picked up my call at that time when I called to cancel bc again...no answer from one of at least 3 people that are working up front. The answering service even tried calling them and they did not pick up. So the answering service apparently had not only cancelled that current appt, but an appt for October, for a deep clean, which I really needed as I'm in pain. The hygienist will have to call me back now to reschedule this, and she won't be able to call me back until next week, and most likely I will not be able to have this done until November now. The woman in the office that I was talking to really did nothing to rectify anything, and she told me that the hygienists were working through lunch to get cleanings done. That has nothing to do with me or the fact that their answering service cancelled my appt. It's not the first time I've experienced just general rudeness at Bright Now Dental. Two months ago, I came in, ON TIME for my appt, and was still made to wait almost an hour. When I asked about it, the woman at the desk got an attitude with me. Another appt I knew I was going to be late so I called to let them know, as I had to walk there. Of course nobody answered, so I left a voice mail. When I got there to check in the guy looked at me a certain way and I told him I left a VM to say I'd be late he said "oh, you did?" They did see me, but the attitude...it's ok to hv me wait an hour tho. Make it make sense.

If I can give 0 stars I would! Denied services at ************ May 29, 2024. Tried to make a complaint about the administrative staff. Guess what? I haven't received a call from corporate!!! And ********* the owner just commented on my reviews, but no one has reach to me! My daughter that was going to go her first cleaning in the office was denied the services! My 17 daughter that has braces just denied her services and won't FINISH her treatment because I spoke up! About not honoring appointments! And that I DID HAVE INSURANCE COVERAGE!!! Don't GO THERE READ THE REVIEWS ********* ******** Y the manager.

Not only is their surgeon's not at all professionals but after them making me wait UNTIL they checked my insurance told me I would be responsible for the remainder of bill thru their financial assistance ( all of my dental insurance didn't cover all) so I agreed to pay the remainder. Now here we are 6 months later & they have yet to bill my Insurance BUT ARE COMING DIRECTLY TO ME FOR WHOLE AMOUNT??? ARE YOU FOR REAL??? I WILL SEE YOU IN COURT? IF YOU CONTINUE TO KEEP ADDING LATE FEES AND HERRASING ME I AM GOING TO FILL A CASE IN SMALL CLAIMS COURT FOR THE MAX ******* FOR WASHINGTON STATE (******)