ComplaintsforCore Mark LLC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I received a notice in the mail from what I thought was the original mortgage company for my home loan. I called them and was connected to *****************. I was told that I qualified for a mortgage modification and that he would be the one handling getting that set up. *** then tells me that in 1 week I would be sending them a money order for $2000. He said that once I had confirmed that the money order was sent that the compliance department would be contacting me for the paperwork and to have all the documents signed. I then received a phone call from a women named ******** who said she was with the company and was making sure the money order was sent at that she had let the compliance department know that she had received confirmation for that and they would be emailing me paperwork. I received the paperwork and signed it because I was told that is what will start the process of them contacting the mortgage company and getting everything done for me to stop the sale of my home. A few days later I received another email as well as a call from ******** telling me that I needed to file the paperwork that was emailed to me at the Bankruptcy Court. I had never agreed to filing for bankruptcy but I was at the point to where the sale of my home was going to happen in less than a week. I filed the paperwork after ******** telling me to tell the clerk I was filing on my own without an attorney. The next day ******** said I would be receiving a call and email from **************** who would be taking my case. I received the call and email from a *********************** who requested my monthly income, all monthly expenses as well as proof of those expenses and anything I had received from the mortgage company. I sent the information and when I asked what the forms were that the courts needed he said don't worry about that we were not going through with the bankruptcy and he would look through everything and get back to me. I have now received 2 calls saying their files have been breached.Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
***************************** ************ how ever she is listed on ******** work for Delay Evictions or Core Mark Grp.Com. Through **** of America I deposited $2,300. I called requesting a refund they BLOCKED NUMBER....MY ADDRESS WITH ****** AS THE CITY LOCATIONInitial Complaint
05/11/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have been reaching out to Mr. *** with no response. I was given false information regarding a property Mr. *** told me was $59k-$63k, but I needed to stop the foreclosure first. I sent the money to stop to foreclosure as *** instructed. After the payment cleared my bank, *** tells me the property is now $265k and I can just get a loan for that amount!!! I was mislead and no longer want to continue with this process. I expressed this to ***. *** told me he will have my refund processed ASAP. I have the messages of *** telling me the funds will be returned. I keep reaching out to him for the refund status, and he is not responding. Please let me know what steps/ actions I need to have my funds returned.Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On April 7, 2022 I sent CoreMark LLC an ACH check in the amount of $3,490.00 to stop a foreclosure on a property I was told I can purchase for $59,000. I was given false information regarding a property Mr. *** at CoreMark LLC stated over and over that the property was $59k-$63k with all taxes and fees, but I needed to stop the foreclosure first. I sent the money to stop to foreclosure as *** instructed. After the payment cleared my bank, *** tells me the property is now $265k and I can just get a loan for that amount!!! I was mislead and no longer wanted to continue with this process. I expressed this to ***. *** told me he will have my refund processed ASAP. I have the messages of *** telling me the funds will be returned. I keep reaching out to him for the refund status, and he is not responding. I and also sent 3 emails to the company and still no response.Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We started business with ************************ (The name online), CORE MARK LLC (Legal name as far as we can see) on July 30th, 2021. They claimed to be lawyers that said they could stop an illegal eviction. We wanted them to reverse the eviction as it was a retaliatory act due to the owner not wanting to pay for any repairs. But Core Mark chose to ignore what we said and do what they wanted to do. They sent a letter to the rental company about covid, which had nothing to do with our case at the time. They just clogged the court with paperwork. And we ended up settling with the landlord's attorney anyway. They required a $1695.00 retainer and that's the only monies talked about at that time. We had to pay the retainer in three payments as we are two people living on one disability payment per month. After about 2 weeks they told us we also had to pay all the court fees which each month would cost us $495. This was not true as we qualify for the waiver $0, they didn't care They also told us to quit paying our rent immediately. As time went on they continued to play games we'd asked them to do one thing, they would do another. We have verbal, text,email, etc. messages from the ************* (Due upon request) They also kept moving us from one case manager to another one, so none of them were familiar with our case. We went ahead and kept them retained and paid them $495/mo. Only because (we didn't think we had any other choice) for 5 months until the court trial. ********, our last case manager constantly waited till the last minute to give us important information that was never accurate. At times forcing us to drive approximately 125 MI to *********** ********** to file paperwork while we were both sick with pneumonia, refusing to e-file the documents. ******** told us "I don't do that". When we questioned her about it she got mad and would hang up. We don't think this kind of treatment is worth $4,200. All this has broke us making it impossible to move out.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.