1,711 Customer Reviews
Review from Nate J. R
1 star11/22/2024
My wife and I were set to close on Oct 31st. We had been in communication with our loan officer and senior loan officer that the 31st was the plan. The later set a signing date for the 1st of the month instead. When I confronted her (over a week in advance) to change it to the 31st, she told me that she could not change it. So, it was set for the 1st now. That changed my final closing disclosures number, making me have to pay a month of interest for no gain on the loan. She didn't even give me a heads up that the final numbers were going to be different from what we agreed to on the 31st closing numbers disclosure. I also didn't know that now I had to bring money to closing. She single-handedly delayed my option of doing a VA IRRRL in 6 months. To make matters worse, because now we are closing in a new month, our loan had to go back to underwriting, so now we couldn't even sign on the 1st. We finally closed/signed on the 4th. My Loan Officer was great, it was only once we were passed on to the senior loan officer that we started having this issue.Review from Sheri B
5 stars11/21/2024
Loan Depot was very helpful and very informative. I was very pleased with all of the information given and was able to make a good decision.Review from Thomas M
5 stars11/19/2024
Very professional and a pleasure to deal with.Would highly recommend. ****** MReview from Sharon W
5 stars11/18/2024
The representative made it less stressful unlike what I have experienced with inpatient representatives. Extremely knowledgeableReview from geneve t
1 star11/16/2024
Un professional company i asked for a copy of the home appraisal and was not provided it and it was done nov 8th and sent to you nov 9th i would like a copy emailed to me
LoanDepot Response
11/18/2024
Hi Geneve We take your feedback very seriously and would like to investigate further. Please contact our ************* team at ************ ******* or *************************************** at your earliest convenience.Review from Amber H
5 stars11/15/2024
I cannot say enough great things about ****! After a disappointing experience with another lender that tried to sneak in extra fees and hike up my rate, I turned to ****, and it was the best decision I could have made. From day one, he has been nothing short of amazing.**** is the kind of loan officer who genuinely cares about his clients. He always answers calls or messages, no matter the time, and he goes above and beyond to ensure that every question is answered thoroughly. His professionalism, kindness, and expertise made what could have been a stressful process incredibly smooth and even enjoyable.Not only did he offer me a fair and transparent loan, but he also walked me through every step of the process, ensuring I felt confident and informed the entire time. Hes a true advocate for his clients and someone you can trust completely to have your best interests at heart.**** isnt just goodhes the best. I wholeheartedly believe he deserves recognition for his outstanding work, and I would recommend him to anyone looking for a trustworthy, efficient, and genuinely caring loan officer. If anyone deserves a promotion or reward, its ***** That's why I call him the *****LoanDepot Response
11/15/2024
Hi *****! Thank you for sharing your great experience with us. We will share your kind words with ****. Please keep us in mind for any future lending needs.Review from Callie L
1 star11/12/2024
Completely messed up our loan and refused to fix it. We are now out 3k for fees loans they forgot to put in the final docs. Including additional fees they were supposed to pay for. Do not work with them. A incompetent company. Will never do business with them again nor will I ever recommend. Them. Really bad communication and customer service Had to leave 1 star but truth they deserve noneLoanDepot Response
11/14/2024
Hi ****** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!Review from Jen W
5 stars11/12/2024
Communicates, efficient, patient, listens and comes through when noone else will.LoanDepot Response
11/14/2024
Thank you for your feedback ***! Reach out to a member of Team loanDepot if we can assist you in the future.Review from Jo D
5 stars11/11/2024
Very knowledgeable. Very clear explanations to my questions. Much better than my bank. I highly recommend their services.LoanDepot Response
11/12/2024
Hi **! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.Review from Michael C L
5 stars11/11/2024
Extremely Professional! Simple easy loan process. The notary was awesome. He was so well organized and made sure we knew what we were signing. Im very impressed on how smooth the whole process was.LoanDepot Response
11/14/2024
Hi *******! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
Customer Review Rating
Average of 1,711 Customer Reviews
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