ComplaintsforAvenueAR

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for AvenueAR last month and was super excited to get my music heard by music executives as advertised.I signed up and paid for the premium membership however, when I tried uploading my music to submit to be listened to, I kept getting a message saying I need to pay for a membership. *** reached out to support multiple times, three times via email, once on Instagram, I sent a direct message to the Founder, ***********************, on LinkedIn and I even called but I have not received not one response. Ive been charged three times (monthly. Screenshots attached) already for a premium membership but unfortunately I have not been able to use the site at all.Invoice #AEC5E10528.If unable to get a response from someone at AvenueAR, I would like to get a refund and have them stop charging me the premium membership fee ($9.99).Much thanks,*****************************

  Business response

  11/22/2023

  Hello *******,

  
  I hope this email finds you well. I recently received information from my team regarding the BBB report you filed about your AvenueAR account, and I wanted to reach out to you personally to address the matter.
  First and foremost, I want to extend my sincere apologies for any inconvenience you experienced with logging into your account. I am genuinely sorry for any frustration this may have caused. Unfortunately, I'm not aware of the specifics of the issue, but I would appreciate the opportunity to assist you in resolving it.

  
  I understand that our platform is bustling with activity from musicians and industry professionals, making it challenging to respond promptly to every email. However, I believe direct communication is crucial in addressing such matters efficiently. If you encounter any future issues or have concerns, please don't hesitate to reach out to me directly. I am here to help ensure that your experience with AvenueAR is as smooth and enjoyable as possible.
  In light of the difficulties you faced, I would like to offer a solution. I am more than willing to refund the $9.99 you paid for your account. Alternatively, if you prefer, I can provide you with a complimentary lifetime membership as a gesture of goodwill. Our latest version has received positive feedback and is finding considerable success among our users.

  
  Your satisfaction is important to us, and we are not solely driven by financial considerations. Please let me know your preferencewhether you would like a refund or a lifetime membership on us. I am committed to making things right for you.
  Thank you for your understanding, and I look forward to resolving this matter to your satisfaction.

  
  Blessings,

  
  ********************;

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩