Complaintsfor3 Day Blinds

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2023 (Yes - 2023), we ordered and paid for indoor blinds for the windows and sliding glass doors for 3 bedrooms of our home which we had just completed a full remodel. Since then it has been a complete nightmare and we still do not have the correct blinds for the window and slider in one of the bedrooms notwithstanding 3 Day and their installer having been out to our house on at least 6 occasions to re-measure and replace the two blinds for that room. The windows are standard. They continue to get the measurements wrong or show up with the sliding window blind opening from the wrong direction (this has occurred twice). The installer showed up today once again with a slider blind that opened from the wrong direction and the wrong blind for the window. I have been in contact with **** since the time of the initial installation trying to get this resolved. However, now on November 12, 2024, we are still waiting to get the correct blinds installed in one room. The majority of my telephone calls with **** have resulted in being told the Case Manager would call me back which very, very, rarely happened or being told they are in the process of ordering the correct blinds and the installer will contact me when they have been delivered. I'm not sure why the installer does not check to make sure the order is correct before coming out to the house. There is a lot more to this story as it has been going on since April 2023. Unfortunately, notwithstanding all of my efforts and patience, no results. Additionally, on the first installation, the installer installed the blinds on the frame around the windows instead of on the interior as they were suppose to be. He then removed the screws from the frame leaving them damaged.

  

  Business response

  11/13/2024

  A member of our ************* team has been in contact with the customer via voicemail and email.  A reorder was processed under Case Number: CAS-02955117
  Remake Order Number: 1997604 
   The estimated delivery date for the required shipment is November 26th.  The installer will contact the cusotmer once it has been delivered to arrange the installation. 

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered and had blinds installed in 2015. A few years back. I contacted the company because I was having trouble with some of the blinds coming down. They agreed to replace the blinds which they did. They replaced the blinds with damaged blinds and blinds that were worse condition than the ones they took back. My original blinds were not in bad shape. They were well taken care of. I would have kept my original blinds if I knew they were going to replace them with damaged blinds. I contacted the company and after a lot of back and forth they agreed to remake the damaged blinds. I did make a mistake which I would like to own. I thought they were two separate lines on one double window but I realized I was incorrect and it was two separate blinds on one headrail. I didn't get a chance to tell the company that because they refused to schedule a call with me. We went back and forth with emails for some time but emails kept getting lost and I just wanted a phone call to resolve this issue and move on. A few times I have called the company to try to resolve this. I have to start over with somebody new and it doesn't get the problem resolved. I have asked through many emails for a scheduled time to have a phone call. I work during the day and it is extremely difficult for me to answer the phone. So scheduling a time is the only way I can ensure we can have a conversation. I also have real concerns about the installer. When I first reported the damaged blinds the company did send the installer back out to take a look. He saw exactly what I was talking about but because I can only assume he doesn't like me. He just closed out the case. So I was sitting waiting for several months to hear from them. I found out he closed the case when I reached out to him. I then contacted the company and that's how we got where we are today. But I am extremely concerned about the. He had no reason to close that case. He just didn't want to deal with it. All I want is my blinds not damaged.

  

  Business response

  11/13/2024

  This appears to be a duplicate complaint to complaint #  ******** that was answered and closed. 

• Initial Complaint

  11/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought new shutters from above company on 8/4. Total cost was $10,681 (not counting blinds also bought at the same time). Installation happened on 8/29. We noticed the installer made a mistake when he installed one of the shutters upside down, and opened a case for remedy on 9/7. Since 9/7 we are still waiting for a return call. We have called 5 times since, with increasing escalations: first to the owner of the installer business, then the supervisor, then a supervisor of call agent. As of 11/7 (2 months) still no return call from anyone to address or even inspect the issue. This despite an extended warranty.

  

  Business response

  11/11/2024

  3 Day Blinds apologizes for the issues experienced with installation and scheduling.  ***************** Team is reviewing the account and will be contacting the customer to address these concerns.  We will continue to follow Case Number CAS-02919041 through completion. 

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased blinds for my whole home from 3 day blinds and was told that my blinds have a lifetime warranty except cords that have a 7 year warranty. 3 of the blinds are broken. 3 day blinds saw the pictures and agree there is a parts issue and warranty will cover repair. They then proceed to say I will owe 90 dollars to service tech who will install new parts as warranty doesn't cover the service techs gas and mileage. This is no where to be found in any of the warranty information I was given. Feels like a scam to keep people from using the warranty.

  

  Business response

  11/06/2024

  3 Day Blinds is sorry to hear that the customer is in need of repair service.  We are happy to provide such service to the blinds as is covered under the warranty. Due to the product being installed 2 years ago, there would be a nominal fee for the technician to come out .As stated on the sales contract: Professional Installation Warranty:
  If professional installation services are purchased along with the product, 3 Day Blinds offers a warranty that such
  installation services will be free from defective installation. This installation warranty extends to the original buyer, with
  proof of purchase, for up to one year after the completion of the installation.
  Additionally, if installation services are purchased, we will come to the location where the products were installed and
  attempt to perform any necessary repair service covered under this warranty at no additional charge for one year from
  date of purchase. If it is necessary to remove the product from the installation location in order to complete the repairs, 3
  Day Blinds will re-install the product free of charge.

  Members of our Leadership Team are reviewing the account as well, and a representative will be contacting the customer to discuss the order. 

   

   

  Customer response

  11/06/2024

  As my attorney understood the warranty language and explained it to me it seems like issues with install are covered for 1 year but this is not an installation issue rather it is due to faulty parts which are covered under a lifetime warranty and would be covered even if I hadn't paid for installation. So the language stipulating a fee one year after install doesn't apply to yhis situation as it's a parts issue not an install issue and covered under a differenr section of the warrant which implies lifetime coverage. My attorney also doesn't think close to 100 dollars is nominal.

  

  Business response

  11/13/2024

  Though the installation warranty expired after 1 year, as a goodwill gesture, 3 Day Blinds will waive the $89 fee for service as a one time courtesy to the customer. The installer will be contacting the customer to schedule the appointment within 3-5 business days. 

  Customer response

  11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  10/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an appointment with 3 day blinds representative ***** **** on 4/1/24, with an estimated delivery date of 4/20/24 and I put down a deposit of ****** for order number listed below. 6 weeks after the estimated installation date, I called several times to check on the status, each time saying that someone will call me back within 48 hours. I never received any call backs from anyone. After several attempts an associate got on the line and finally told me my fabric was on backorder and I ask why no one notified me to let me know that it would take longer or to choose something else and no one could answer that question. I was again told somebody would contact me within 48 hours, and still no communication from anyone. On June 19th I called in asking to speak with a manager, an associate Charvus refused because he said he could help and ask me to give him a chance to help and he never followed up on his promises to help. I contacted them toward the end of June and ask to cancel and get a refund. We are now moving to July and I still haven't received my refund, I had to call again a few more times to see where my refund was, and instead of refunding me my ******, they charge my card ****** on August 9th, after we both agreed to cancel the contract. I was tired of calling them so I just put in a claim with my credit card company and the bank made the adjustment. I called again inquiring about the ****** and on August 14th, they refunded me $533.62, I have called in a few times asking about the remaining balance and they said on one of the calls that because I made a claim for my ****** with the bank it was being reviewed, these were 2 separate entries they made and had nothing to do with the other. I just want resolution of my ******. I called again today 10/31/24 to inquire on the status of my $******, they are asking for my bank statements by ****** *., knowing that they never issued the refund. They have really been deceptive in this transaction.

  

  Business response

  11/01/2024

  3 Day Blinds apologizes for the backorder.  ***************** Team and Accounting Team are investigating the customer's request regarding an additional refund.  A representative will be contacting the cusotmer to discuss once the investigation is complete.  We will continue to monitor Case # CAS-02904215.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  # Complaint against 3-Day Blinds As a repeat customer of **************************** with previously satisfactory experiences, I'm filing this complaint due to significant issues with my recent order and inadequate customer service response.## Product Issues:1. A specified blackout blind allows light through, failing to meet its primary function. This is particularly problematic as it was purchased specifically for a bedroom requiring complete darkness.2. Valances for rollup shades protrude beyond the bay window and wall, contrary to the sales representative's specific assurance they would fit. These oversized valances would create an obvious aesthetic issue in our home.3. Operating chain delivered in large silver instead of promised small white to match existing blinds, creating an inconsistent appearance with our other 3-Day Blind products.## *************************************** handling of these issues has been unacceptable:1. Initial response from the support representative was essentially "You signed the contract, so there's nothing we can do," showing no willingness to address the discrepancy between what was promised and what was delivered.2. After escalation request, a manager obtained our phone number but has not contacted us in over two days, demonstrating a pattern of poor communication.The contract did not include product pictures or descriptions detailed enough to capture the discrepancies, and as customers, we cannot interpret complex product codes to verify specifications. The delivered items do not match the sales representative's descriptions and verbal assurances during the sales process.## Desired Resolution a) Full refund (preferred given the poor service experience)b) Product replacement meeting original requirements Despite multiple attempts to resolve this directly with 3-Day Blinds, including customer service contact, management escalation, and providing requested contact information, we have received no satisfactory response.

  

  Business response

  10/23/2024

  We are sorry to hear that the cusotmer is unhappy with the experience with their recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02934077 through its completion. 

• Initial Complaint

  10/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  we made a 15k purchase via *************************. then they were bought out by 3 day blinds the order has been sitting in my garage for 3 weeks if not more, we have a baby due and 3 children and 2 dogs.we have been mistreated, no return calls back, no installation, alot of ******** back and forth.currently, they don't have a "order" for the blinds we want all of what we paid for installed AS SOON AS POSSIBLE.

  

  Business response

  10/21/2024

  We apologize for the delays and issues the customer has experienced with the recent order.  Our records indicate the customer has spoken with our  ************* Team and an appointment has been scheduled for 10/23/24. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 21, I notified 3Day Blinds that one of the slats in the bedroom blinds had fallen off and closing the blind was difficult to close. Since that time, SEVEN installers have been here, each with the wrong part. Now another month has gone by waiting for the correct part. My salesperson refuses to help with this matter. A simple request has turned into a five month frustrating experience.

  

  Business response

  10/18/2024

  3 Day Blinds apologizes for the issues and delays in completing the work.  Members of our ************* Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02874645 through its completion. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A sales representative from 3 Day Blind came to our house on August 13, 2024. This appointment was created to purchase blinds for windows in two of our bathrooms. We paid for the blinds in full. Remember it's called 3 day blinds because they pride themselves on getting blinds made timely. Fast forward it to October 2nd. My husband reached out because we have not received our blinds nor heard from the company. He spoke to the person that came out to our home a week later to confirm measurements. His name is *******. ******* sent my husband a picture of all the boxes in some warehouse and apologized verbally. My husband said since I haven't received my blinds and it's over a month later, just refund me. ******* said he would be at our home with the blinds in 2 days and he will give us a discount. On October Monday October 14th, I called customer service and said we still have not received our merchandise and reiterated the fact that we wanted a refund. The person put me on hold and returned and said he sees the mistake, which was our blinds was sent to the installer. I told them we spoke to the installer and it was never set up for installation and that WE have not heard from the company. He then puts me on another hold to then come back and say that he sees we opened a case. He then tries to tell me that it was outside the 72hrs window and I couldn't cancel the order. I told him I'm not cancelling anything, I am asking for a refund on merchandise I have NOT received. I requested to speak to a supervisor. He put me on a brief hold and then asked if it was ok if one called me back. It would be within 24hrs. It is now October 16th, and I haven't heard back from the company. I am demanding a refund and asking for assistance. They are not providing good customer service at all and why are they called 3 day blinds They are being negligent

  

  Business response

  10/17/2024

  3 Day Blinds apologizes for the delays and issues with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer to discuss the order.  We will continue to follow through completion.
  

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I phoned 3 Day blinds ************** to set up repairs to my blinds. **** was the 3 Day Blinds employee I spoke with. He was exceptionally rude. His tone was condescending and he implied I was either lying about having 3 Day Blinds in my house or simply mistaken. He showed no interest in having me as even a new costumer. He could not find my account in his system. I even offered to have them out to install a new set of blinds so they could peek at my old ones to verify if they are in fact 3 Day Blinds. He said no to this business I offered. I did ask to speak to a supervisor, he said that was not protocol and therefore would not connect me to a supervisor. I phoned back to try to get a supervisor to discuss Matts behavior. A gal answered and said she would try to forward me to a supervisor. I was forwarded to ****. I asked **** for his last name and he refused to give it to me. He did say he can have a supervisor call me in a few days, but I highly doubt that will occur.

  

  Business response

  10/07/2024

  3 Day Blinds is sorry to hear that the customer's phone experience with ********************** did not meet expectations.  We appreciate this feedback so that we can coach our team so that this experience is not repeated in the future.  3 Day Blinds is happy to assist with any repairs that would fall under warranty coverage, which does require a copy of proof of purchase from 3 Day Blinds.  

  Customer response

  10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Sue Bridge
  
   
  

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