14 Customer Reviews
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Review from Abby A
1 star11/15/2024
This nonchalant business has no plans on returning customers refund money. I purchased a dress it look better on the advertisement than what I received. I CALLED AND WAS GIVEN AN "RMA" number and send it back personally myself at *********** counter. It is well over two months and no refund. SHUT THIS BUSINESS DOWN AS THEY WILL BE ONE LESS BUSINESS HUSTLING CUSTOMERS OUT OF REFUND MONEY. YES, I STILL WANT MY REFUND.Review from Shari M
1 star10/30/2024
Daughter didn't like the dress unable to return because "custom order" which is a lie. That policy is inaccurately described. It seems like any dress they make is "custom made" since every clothing product has to be made and they are saying they are "custom made". Will make sure others know not to buy from ever dress. I bought multiple dresses and they took forever to arrive. Even arrived after the event i bought them for and they would not let me return them. Took over a month to arrive. Poor poor company.Review from Stephanie T
1 star09/11/2023
This company is HORRIBLE and SHADY! I ordered two dresses from them through ****. When I wanted to return them, they require a ridiculous amount of hoops you have to jump through. (Send via **** with tracking, send them the tracking, put a lengthy number on the box, etc.) You can't call them and you can only email them. I had to get **** involved. They had to "open an case" and communicate with Ever Pretty. EP kept lying to **** saying they emailed me. I had to keep calling **** to get updates. I also let them know that EP had bad reviews on here. I made sure I took pictures of all my return information. I sent it to EP and copied ****, so they could see that I followed their instructions. EP eventually stopped talking to ****, and **** figured out that I was not lying, so they gave me my refund. I ordered the dresses on June 2nd, sent my first email to EP on June 20th and didn't get my money back until AUGUST 11th. RUN from the shady people at Ever Pretty!
Ever Pretty Response
09/22/2023
We recently came across your review regarding your experience with our service and wanted to extend our sincerest apologies for any inconvenience or disappointment you may have encountered.We take customer feedback seriously, and your comments have not gone unnoticed. We are truly sorry that your experience did not meet your expectations, and we deeply regret any frustration or inconvenience you may have experienced as a result.In order to make things right, we would like to offer you a discount code as a compensation for the trouble that we have made or please let us know how we can best make amends and restore your confidence in us.Kindly contact us directly via chat or email at *********************************************** You may also reach to us directly on our website (Contact Us Page) for further assistance.We have also sent you an email regarding this matter and for this to be resolved.We cannot apologize enough for the inconvenience that this has caused you. Best,Ever-Pretty **************** TeamReview from Tresa C
1 star06/05/2023
I ordered dresses in March I requested customer service to do a return/refund because I neglected to put a tracking number on my return they can't find it, they receive items and put back in inventory and discard the information in the return. A person cannot assist they want you to send email to customer service for assistance. Never shopping again with themEver Pretty Response
06/08/2023
We regret to learn that your refund has not yet reached you. To resolve this matter, please send us a photo of your proof of postage or any return tracking number indicating the delivery of the dresses to our facility. Refunds are processed upon confirmation of the return tracking number, specifically when it shows that the item has been delivered to our ****** ** facility. Once this is verified, we will promptly issue your refund. We have also reach out to you via email, we look forward to your response. We cannot apologize enough for the inconvenience that this has caused you. Best regards, Ever-PrettyReview from Jean G
4 stars04/20/2023
The quality and color and material was good but the dress was too short .Really impressed with the return of the dress had no problemEver Pretty Response
04/30/2023
Hello, Thank you so much for your helpful and kind feedback :) We are very happy to hear about the good experiences you've had with our dresses and services! Stay safe and have a good rest of your day! Best regards, Ever-PrettyReview from Jennifer C
5 stars04/18/2023
I was really happy with my EverPretty experience. I ordered several dresses to try on for my wedding. Dresses were beautiful just as pictured and sizing measurements were accurate. I chose two and returned the others. I figured the return shipping fee was worth it because the dress prices were great and I was able to try them on at home. Everyone that I spoke with through the process was very helpful and kept me informed on my order status. I'd definitely buy from EverPretty in the future and recommend to others.Ever Pretty Response
04/20/2023
Hello, Thank you so much for your helpful and kind feedback :) We are very happy to hear about the good experiences you've had with our dresses and services! Stay safe and have a good rest of your day! Best regards, Ever-PrettyReview from LaShall J.
4 stars04/10/2023
Dress didn't work for us, quality material and return was easy. Will order again from this company. Lashall JEver Pretty Response
04/11/2023
Hello,Thank you so much for your helpful and kind feedback :)We are very happy to hear about the good experiences you've had with our dresses and services!Stay safe and have a good rest of your day!Best regards,Ever-PrettyReview from Rebecca B
5 stars04/07/2023
The dress was well made, comfortable and very pretty. Arrived VERY quickly. I just was not happy with how it looked on me, but that was not the fault of the dress. Returning was easy and fast! If I need a dress, I will be back!Ever Pretty Response
04/11/2023
Hello,Thank you so much for your helpful and kind feedback :)We are very happy to hear about the good experiences you've had with our dresses and services!Stay safe and have a good rest of your day!Best regards,Ever-PrettyReview from Sayra M
5 stars04/07/2023
I puchased 3 dresses and they were beautiful but didn't work out for me. The return process was easy and their customer service was great.Ever Pretty Response
04/11/2023
Hello,Thank you so much for your helpful and kind feedback :)We are very happy to hear about the good experiences you've had with our dresses and services!Stay safe and have a good rest of your day!Best regards,Ever-PrettyReview from Sara E
5 stars04/07/2023
The dresses run true to size so order accordingly. If you have to do a return, its not as easy as Amazon but its still a painless and friendly process!Ever Pretty Response
04/11/2023
Hello,Thank you so much for your helpful and kind feedback :)We are very happy to hear about the good experiences you've had with our dresses and services!Stay safe and have a good rest of your day!Best regards,Ever-Pretty
Customer Review Rating
3.29/5stars
Average of 14 Customer Reviews
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