ComplaintsforUSA SPEC, Inc.
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
During February 2024, I initiated contact with USA SPEC to open a warranty claim for the BT45-TOY Bluetooth module I purchased nine months earlier through an online authorized dealer for $254.27. This device, as for all ******************** products, is advertised as warranted against defects in materials and workmanship for a period of one year to the original owner. Only recently has the device begun to show signs of intermittent Bluetooth connectivity problems that seem to be increasing in frequency. To me, this is clearly a sign of a defect.To obtain warranty service with USA SPEC ***** you must contact the **************** center for assistance. The phone number they provide, **************, connects directly to an outgoing prerecorded message requesting callback information and your reason for calling. After a multitude of attempts, with only one resulting in successful human contact and absolutely no return phone calls, it becomes clear that their motive is to avoid legitimate warranty claims. USA SPEC **** also offers an online form via their Contact Us web page. It is here where the customer can input pertinent information regarding their warranty claim; and I did so repeatedly. One major issue with using this form is it provides no feedback to the customer except that the request was submitted; there is absolutely no evidence or proof that a request for warranty service exists.I made a concerted effort to guarantee the BR45-TOY Bluetooth module would be covered under warranty when purchased through an online authorized seller and then self-installed; after all, a product's advertised warranty is part of what the consumer is purchasing. USA SPEC assured me this would be the case (see attached email document), yet their behavior suggests otherwise. This type of business practice is deceitful and unlawful and should never be accepted or tolerated. My last contact with USA SPEC was via telephone on May 30, 2024, and I have yet to hear back from them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.