ComplaintsforMeridian Grooming
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Company sent a defective product and will not respond to my emails (only method of contact provided) and will not process a return. Unable to get any response from them.Business response
03/14/2024
Were very sorry to hear the customer had a negative experience and that their trimmer has been defective. Please know that we would never intentionally ignore our customers' claims and we appreciate them for bringing this to our attention.
We have reviewed the information provided, but unfortunately, we were unable to locate a warranty claim or video of the defective trimmer. However, we would like to investigate this further and find a solution to this situation.
One of our team members will reach out to the customer directly via email to assist them and rectify the issue.
Were sorry that the experience has been unpleasant for our customer and we forwarded this to our team so we can continuously work on improving the overall user experience for everyone.Initial Complaint
12/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought the trimmer plus as a Christmas gift, I then realized the trimmer premium was a better choice for me but the company doesnt allow you to cancel an order even if it hasnt shipped yet. So I made sure Id be able to return one of them. It said returns are possible ********************************************************************************************** be able to return the trimmer plus. Ive sent Meridian 3 emails asking for a return label that they conveniently dont put in the package. I havent received a single reply to any of my emails. *** left a bad review and they told me to send them an email to resolve the problem and they didnt respond back when I did. Its impossible to contact them. They conveniently dont have a phone number and it feels like theyre ignoring my emails. I would simply like to return one of the trimmers and receive a refund. I purchased both trimmers on 11/24/23. I want a refund for the trimmer plus.Business response
12/28/2023
Were very sorry to hear the customer had a negative experience.
When an order is placed, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. However, when customers reach out to our customer support team, we will definitely rectify the situation and assist with the return process.
Looking into this we can see that our customer reached out multiple times to our customer support team via email and our team members provided Return instructions on December 1st, December 3rd, December 8th, and December 13th and 20th. However, we did not receive any response from our customer after we provided assistance.
After researching the matter, we found that our customer had contacted our customer support team multiple times through email. Our team members provided return instructions on December 1st, 3rd, 8th, 13th, and 20th. However, we did not receive any response from our customer after providing assistance. We would kindly suggest they check their spam/junk inbox in case they haven't received our emails in their inbox.
Please know that we do not have phone support, however, our customers can chat with us on our Support Page (meridiangrooming.com) or email us at *********************************** and our customer support team will assist them.
We also provide our Return Policy on the FAQs & Support page on our website, so that all customers can have access to it in case they have to return their item. Here is the link to our website: ***************************************************************************************
We hope this information helps!
Once again, our team is sorry that the experience has been unpleasant for our customer and we forwarded this to our team so we can continuously work on improving the overall user experience for everyone.Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Meridian trimmer in March 2023. It stopped working in September 2023. The trimmer is supposed to come with a 1 year warranty so I attempted to file a warranty claim with Meridian. After several attempts to get someone to reply to me, I am not able to get a hold of anyone.Business response
09/28/2023
Were very sorry to hear the customer had a negative experience.
We want to confirm that our company offers a one-year warranty for our trimmers *(*************************************************************************************************************). If there are any issues with the trimmer, customers should report it to our customer support team and provide all the necessary account and order information. Our support team will then provide further assistance and rectify the issue.
Looking into this we can see that our customer ordered their trimmer through Amazon. In this case, we need all Amazon order information to provide further assistance.
Upon further investigation, we have found that the customer has submitted a warranty claim through our website. However, since the item in question was not purchased directly from our website, it may take a bit longer for the process to be completed. Please be aware that our team is currently working on resolving this issue and we apologize for any delay in our response to the customer.
Once again, please know that were sorry that the experience has been unpleasant for our customer! One of our team members will contact the customer directly via email to assist further.
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Customer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.