Customer ReviewsforLaguna Behavioral

CAUTION:DO NOT WASTE YOUR TIME WITH THIS OFFICE I am terribly disappointed with Laguna Behavioral. I found this office through my medical insurance app I filled out the new patient questionnaire form and never received any sort of confirmation (email or phone call). After waiting a couple of days, I called to make sure my form was submitted properly. They said that they received it and emailed me a packet to fill out and told to me that one doctor at the office took my insurance and if I submitted the packet before the end of the week, I would be contacted by someone to get scheduled for the upcoming week. I filled out and returned the form right away. Ten days went by without being contacted. I called the office and was told that they did receive my packet and wasnt contacted because the person who was working on my packet was on vacation. I asked if they could get me scheduled and thats when I was told that the doctor (covered under my insurance) only worked on Tuesdays. If I was informed of this, then I would not have wasted all of my time filling out the packet and going through this process because I work on Tuesdays. I asked to speak to a manager and was told that they would have them call me. I never received a call back. This practice is supposed to help those with behavioral and mental issues, not make them worst. I feel like Laguna Behavioral could care less about their patients with all of the run around I was put through. This is very concerning, as those with more serious mental health conditions could be dangerously impacted from this terrible customer service.