ComplaintsforLeoch Battery Corporation
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Complaint Details
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Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This entails a solar generator purchased from Leoch through Indiegogo. It was ordered on June 4 2021 and received on Oct 1, 2021 and had a 4 year warranty as per the receipt. The unit failed in September 2023 which is actually within the 2 year warranty that they now claim was applicable (contrary to the receipt). They are saying that it was out of warranty. They have:- refused to honor the warranty - refused to specify what the start and end dates of the warranty were?- refused, when requested, to provide contact for someone to do repairs.Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a battery from ********** online on 8/14/22, and 3 additional batteries on 8/25/22 for our ***** electric mower. After 11 months these batteries only last about half as long and decrease every time I mow. They test as replace with our battery tester. They should have an 1 year warranty. After contacting ********** I was informed that after 30 days these are a manufacturer warranty. I contacted *****, and they said the same thing. On July 25th I contacted Leoch, the manufacturer. They said that unless we bought it directly from them, they wont honor the warranty. I found the warranty information on the Leoch website and it states the warranty doesnt apply if the battery is purchased from an unauthorized dealer. I cant imagine ********** would be an unauthorized dealer. At this point I am ready to cut my losses and get a new gas guzzling mower, so I would prefer a refund. If not, then replacements.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.