ComplaintsforSouth County Kidney and Endocrinology
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Complaint Details
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Initial Complaint
02/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
**** said they did not think my insurance would cover a cosyntropin test and offered me a cash price of $184 ***** (not including the price I had to pay at the pharmacy for the injection). The test was for 3x cortisol tests, and 1 injection. I accepted the cash price, and after paying **** the $182 cash, I later got a bill for a $40 copay for the same date. I then noticed that they had ran this test that I paid $184 cash for through my insurance! They owe me the remainder $144 that they charged me because no insurance was supposed to be involved. I reached out to the business and they tried telling me they only owed me $110 after they did the math. I told them whatever and just send me a check. I ended up calling months later and they gave me a number for billing. After that I called the billing number to say I never received it, and they were like no this is corporate that you talked to. After that they gave me their outsourced 3rd party billing number. After I called 7 times asking for a refund check, someone called me back today and they tried to tell me that what was ran through my insurance was for part of the cosyntropin test that they never charged me for and that they are not sending me a check. That does not dismiss the fact that when I got the test done they told me the ***** cash price for the cosyntropin test. All it was was 3 blood draws and and injection, exactly what is showing on the insurance claim. It should not be my responsibility for them to later decide to charge me for something outside of the total cash price that they offered me. After 2 years they have been giving me a hard time getting a check for this payment that shows in their system as a credit, and now they are telling me they wont send a check. I am demanding they send the money back that I was overcharged for after they wrongfully ran it through my insurance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.