ComplaintsforAlicia Air Conditioning & Heating Inc
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have purchase a new ductless heating and cooling system. I have had 3 failed motors. I have requested this Carrier Unit be exchanged for a Mitsubushi Unit. This is a lemon. Install 2/21 installed 4/21 replaced condensate pump 7/21 condensate pump 6/22 7/21 screws corroded 7/22 maintenance 9/22 condenser dirty 9/22 failed condenser 10/22 replaced motor 1/23 replaced motor to be replaced Called 1/13 did not call back 1/16 did not call back 1/20 did not call back 1/27 stated will call back and did not 1/30 states will call back and did not 2/3 stated will call back and did not 2/6 stated will call back and did not I have used Alicia Air in the past and thought I could trust their integrity and recommendations. I paid over $13,000 for a ductless unit, to be added to a rental unit in ****************. This unit has had 3 motors fail, multiple service calls, along with spitting out water into the room, loud noises, code errors unable to reset, not working, etc..It is currently not functioning at all. I have requested that this Carrier unit be replaced with a ********** unit. At the same time in another state, I had a ********** ductless system installed and it is fabulous. My **************** rental unit is without heating or a/c for close to a month. I have no confirmed resolution. I have requested the Carrier Brand (Lemon unit) be replaced with a **********. At this point **** is not taking responsibility for the Carrier unit, he states he is waiting on manufacturer to approve a refund. I informed him, it was his company that installed and recommended this unit. It is his name and company that should stand behind their product. If this issue is resolved, I will add to this review. So far, I am having zero success replacing this horrible, unreliable and completely non functioning unit. I am calling Alicia Air on a regular basis and still no resolution and when I leave message a call is never returned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.