ComplaintsforJiffy Lube
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Complaint Details
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Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7/15/23 went to jiffy lube #*** for oil change. Was informed by tech ************************* that my engine needed work and he could do it. 7/23/23 paid $1415.75 for engine repairs, parts and labor. 9/16/23 returned for suspension work by ******* and informed him my engine bay was smoking. Paid $973.84 for parts and labor. Was informed by ******* that valve cover was leaking and he tightened the bolts. On the way home engine bay was smoking again. Returned on 9/18/23. Was told by ******* he tightened the bolts and oil would burn off in a few days. No charge since he replaced valve covers incorrectly and its covered under warranty. I drive my truck on average twice a month. On 10/13/23 brought truck back valve cover leaking oil. Was sent home in Lyft and assured ******* would fix it no charge. At appx 5:30 pm. Called by jiffy lube and was told I would have to pay $650 for labor. Was told labor not included in warranty and if I didnt pay to come get my truck. 10/17/23 took my truck to ****** auto repair. Was informed valve cover and oil pan leaking due to ******* over tightening bolts. Also informed that bolts were missing and some halfway screwed in. Also provided pictures taken by orozcos. Am now having to pay $4000 to rethread bolt holes and to redo valve cover and oil pan gaskets job.Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to go get a oil change The young guys there do nothing but play around a couple weeks later it started leaking oil I took it back to jiffy lube we're I received my oil change and they said the coolant hose looked pulled on and it look like it's broke I said you were the only one under my hood the 1st guy said aww yea ************** for you no problem then the manager comes and say we can fix it for $185 then then he said it will take 2days due to him ordering the part so I went across the st had it fixed the guy said himself yes who ever did your last oil change had to kept ****** it the way it was broke I have pictures
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.