ComplaintsforH W Hunter, Inc.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a airbag recall notice for my vehicle Chrysler suggested hunter dodge. I took it I. For repairs and upon retrieval I noticed my horn,blinkers,running lights,flashers stopped working. Made dodge aware of issues they said they did not do it. All of these instruments were working at the time I left for repairs. They plugged a machine to flash vehicle system at said time my *** stopped responding. They refuse to take responsibility and repair damages and point me to Chrysler which does the same. I have been out of transportation for a week. My vehicle is in operable and I refuse to take ownership of a mistake I did not make or a vehicle that is no longer working properly that was prior to hunter dodge poor ************** not asking for a new vehicle or money just repair the damage. Which is fair. The unprofessionalism and lack of integrity is dumbfounding.

• Initial Complaint

  10/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a new 2024 Dodge Ram 2500 on 8/30/2024. The dealer gave me a Due Bill for the dent on the hood. I have tried to contact them over 10 times and no one knows anything or i get hung up on. When i leave a message no one returns my calls. I want my hood replaced on my truck.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went in about an issue my truck was having I was told to bring in August 6 2024 Ithey told me it was a battery problem and that that would fix the issue.. but I had mention to them that the battery that it had was new it wasnt a year that I had gotten so I didnt think that was the problem I mentioned that it was having a an electrical problem.. mind you they argued with me and said it was the battery charged me almost 600 hounded for something that I knew it was not issue.. now the new battery is in and its still having the same issue I called them n told them my truck was doing the same thing again they told me to take it in once again which it upset.. so I took it in and now theyre saying its an electrical problem one thing since the binging I had mention to them and told it was all along .. Im trying to talk to them about them returning my old battery back and returning my money but the ****** ****** was so rude and has an attitude probelm told me if I want to speak to someone else to call another day at this point Im just tired and frustrated Im loosing work and still dont have my truck back I hope I get to hear from you guys to see if you could help me thank you

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a 2021 Dodge Durgano SRT Hellcat on 8/2/21. It has only ****** miles on it and the ****** mile stock Pirelli run flat tires are cording and coming apart at the interior of the tire. The vehicle has recommended tire rotations every year at 5,000-6,000 mi through ****************** Upon my rotations appt on 8/22/24 they have advised there is a MAJOR factory alignment issue causing the front tires to lean in at the top resulting in abnormal wear to the inside of the front tires and it required immediate replacement and alignment. We have photos of our 21 Durango with the alignment issue vs our 18 Durango without it on the date of purchase. We notified Dodge of this safety issue since they have 3 Durangos for sale with this same issue at their dealership. We were unaware of this issue until the tires started coming apart as this was a brand new car and factory alignment shouldn't be set to destroy tires. We filed claim# ******** with Chrysler and they denied our claim to assist us with aligning the vehicle and replacing the tires and also refused to correct the issue for future customers. Our local dealership HW ********************************************* (*********, **) has also refused to replace the tires or attempt to align the vehicle claiming normal wear and tear and also advised they will do nothing for their new vehicles with the same alignment issue besides sell them to someone. This poses a serious safety hazard for anyone who has purchased a 2021+ Durango R/T, SRT, and SRT Hellcat which all have this camber issue at the top of the both front tires. Eventually, someone will experience a massive tire failure with their family in the vehicle. A recall should be issued for this problem immediately and replacement of damaged tires and a corrective alignment performed but both Dodge and Chrysler will not take any liability nor help with even looking into the issue. In the photos attached our 2021 Durango is White, our 2018 Durango is Red, and the black Durango is brand new for sale.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order for parts through their website and received the parts on March 18th. I received a damaged water pump and took a picture of the part/packaging. I emailed the parts department on March 18th, called on Monday the 20th, Tuesday 21st, and Wednesday 22 with no reply via email or by phone. I call the dealership and get an individual in sales and they transfer me straight to voicemail. I've expressed my frustration on how nobody is responding. I am trying to resolve this issue and get a new water pump to replace the damaged one they sent to me. The customer service is horrible and lacking. No response for 3 days!

• Initial Complaint

  02/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a truck from this dealership. They have failed to provide Plates and tags for this truck. I had a permit which has now expired. After calling the dmv they said they just prodded paper work 3 months later. I dont have a permit to be able to drive this truck. And they have failed to provide another permit or reason as to why my plates have taken so long.

• Initial Complaint

  01/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Today, January 19, 2023, I had an appt. with servicing to look at my car and maintenance. I made an appt. with **************** Re. ******. I brought my car to this car place and was told by ******* that I would have to leave my car for 2 days. I can be dropped at home or taken to Enterprise. I did not know or was aware of this. She said they are working on other cars and when they get time to see my car they will. I asked her why was an appt. given. She stated it wS a drop off appt. I did not understand that and I felt really disappointed because I live 18 miles from the car place and I should have been told this before I came. What happenned to scheduling appointments to see your car and not a 2 day wait after you leave your car. She was not concerned and was not great with customer service to even explain. All she said you want to reschedule? I am 68 and I did not know the services changed like that. Taking me to Enterprise to get a car. Was that provided by the car company? Matter fact she did not explain or care? Before any appointments are made for services they should explain what should be expected when one's car is to be serviced. It would have given me a choice to let them keep my car or have a ride home . What happened to appointment to look at your car that day? Such a great disappointment. '"

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchase part# ********** from the website of the Dealership on January 29, 2022 @ 9:44am. The description on the website showed a complete engine oil filter housing with both oil pressure sensor and coolant temperature sensor. I placed the order and paid for overnight delivery. I received a email stating that the unit does not come with both sensors. I agreed to have it shipped which was not overnight but a few days later. I received the unit on January 4, 2023 with the part seaming to be defective with oil leaking from the part which should not happening. I contacted the dealership's part department a few times and asked for the process for refund. I was not giving any instructions on their return process, but told that I would not receive the freight fee back in a email from Nicole Mestyanek. I am asking for a full refund including freight charges because of false advertisement of the part and not shipping the part in a timely manner which is defective from the dealership. Order# ******

  Business response

  01/26/2023

  Consumer Response /* (2000, 6, 2023/01/23) */ Company has issued a full refund. Please close case on the complaint. Thank you very much for your assistance

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been reaching out to hunter ***** to get a refund for cancelling my *** insurance any other things I purchased when buy a car from them. I refinanced with ***** credit union and purchased *** etc. with them. I reached out to a financial advisor***** back in June for my truck with no luck. Emailing and emailing every week. Then I sold my charger in august and was told by **** to reach out to****** as she is the one who takes care of these issue. Her and I went back and forth for a little bit but she kept saying I'll look into it, but then stopped responding to emails. I just want a refund that is owed to be for my truck and charger, I have given them every piece of information they have asked for.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vehicle was purchased 8/13/2022. Was assured several times prior to signing documents, we are "getting your vehicle ready". The following day, a paint defect was found on the hood of the vehicle and reported immediately. Drive from my residence to ********* dealership is 81 miles from my house. Attempted repair request at local dealer (2 different locations - 1 denied request and 2nd request stated unavailable for repair until end of the year). Dealership *********** Warranty enforcing use of their local body shop. No compensation for gas. No empathy for work hours unable to bring vehicle. Was promised rental. Mgr ****** & Salesman ****** denied rental. Only told assistance for gas 1 time. Disappointed with follow up and vehicle should've been inspected prior to sale. Waited 4 months for vehicle due to special order request (including limited stock of hybrid vehicles). Management unwilling to take care/responsibility of paint defect that was not the result of the purchaser. I offered to meet the dealership half way; drop off my vehicle on the weekend due to my work schedule and body shop operational hours. However, they are not willing to work with that. Body shop closes at 6pm. I stop work at 5pm. Body shop is 95 miles away, 1 hr 35 minutes (no traffic) from my house. Obviously, I will not make it there on time. I've told this to 3 managers, 3 customer service representatives, 1 body shop rep, 1 sales rep, 3 dealership to no avail. I need assistance because no one is listening or taking me seriously and I have been trying to resolve this since I purchased my vehicle. Therefore, I am now trying this route. I truly would appreciate assistance with this matter. Thank you.

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