ComplaintsforCover Pro

• Initial Complaint

  09/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Gave a deposit to Cover Pro in ********* for a new pool cover and motor. Deposit was $5,000 and the check was cashed in mid July. It is now 9/14 and I have attempted to contact them, but they have never returned any calls, I also tried email as well, no response. Their business address is now a PO box, and there phone messages are full.Cover Pro (800) 294-0677 ************************** ***** Lic# ******

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had a pool cover installed in 2021. No recept was provided and no instructions were provided despite many many requests. The pool cover has never worked correctly. Many of the screws are stripped. ******************* rarely answers the phone and no calls or emails are returned. His voice mail is full and we can't leave messages. I called other pool cover companies and no one will come out to fix ********************* work. "We are sorry, he needs to fix this himself. We don't repair his work anymore." I heard this from two other companies. We haven't been able to use the pool this year because the cover is stuck and we have been trying to resolve the issue. We just need to have this cover fixed or torn out and replaced from a different company.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On October 27, 2021 we paid Cover Pro, ************************************************************ a deposit of $2,543.15 to replace the cover of our swimming pool and spa. I have attached a copy of their signed proposal and receipt of our deposit check. We did not hear from the company for several months regarding status of when our job would be started. We left many voice messages on their business answering machine and also on the mobile phones of the owners **** and ****. Finally, in early May **** answered his cell phone. He explained the delay was a due to supply chain issues and that our covers were in the next group. **** then advised us via text message on May 16, 2022 that our covers were in production. On May 19, 2022 **** wrote to us via text that he would get back us once he spoke to the production manager. That was the last communication we have had from Cove Pro. After continued failed attempts to reach them we left a voice message in early July 2022 requesting our deposit be returned to us given their lack of information and follow up. To date, we have not received a call back or our deposit refunded. After so many unanswered phone messages and requests for contact, we have become aware of other customers of Cover Pro of ********* that have had a similar experience of deposits being taken and services not being rendered and communications ending.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My mother, ***************************, has been a frustrated costumer for years. The man, ****, who is supposed to fix her pool cover would not come out and kept sending her instructions about how to fix the problem. My parents are in their 70s and did not know how to do it. Finally, my mom messaged him and told him that she can't do what he is asking because she is bed ridden with terminal cancer. He continued to send her messages about how she can fix it herself by walking outside and connecting wires in the electrical box and told her that he was going to charge her a lot of money to come out, but she had paid $600 recently for, what seemed like, the exact same issue. I called him back and asked why it was going to cost so much. He was very short with me and told me that he couldn't come for 2 weeks. I told him that my mom had sent him a message about her cancer and that she was worried that she wouldn't live for 2 more weeks (which she didn't). He got really mad at me and yelled at me; he said that he didn't know about my mom's cancer (so clearly not reading his messages) and told me how offended he was that I had called him and accused him of being insensitive...ironically yelling at someone whose mom is dying of cancer is a pretty insensitive thing to do. A little while later he messaged my mom and apologized. Then a few days after that he came and looked at the cover, brought a lovely card, and did the work for free. He needed to order a part and said he would be back in a couple of days. It has now been more than 2 weeks, he hasn't come back, we send him a text every day and receive no response, we call his phone and his voicemail is full so we can't leave a message. I called the business office before I started this complaint and left a voicemail saying that I was going to be filing a complaint with BBB, while I was writing this message he called me back and said he would come today...we'll see...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩