ComplaintsforPetersenDean
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Complaint Details
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Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought my solar system for my home from Petersen-**** and I am have a problem but they have gone out of business. I called the company that makes the product I am having a problem with and they would not or could not help me. I have called the sales person who worked for the company and told him about the problem about a year ago but nothing has happened and he no long returns my call. I paid a lot for this system and this is not ******.Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a customer of ********************** since 2019. They installed my system and everything was good. I am aware that they filed for CH. ************************************************************************************************************** May 2022 I reached out to them bc two of our solar panels were cracked. Never heard back from them. Now our inverter (from Solar Edge) is no longer communicating bc of some cellular service termination. I was never informed about it. Now my solar isn't sending any communication NOR is it producing any energy for my home or the grid. I reached out to Solar Edge, but they said I have to speak with my installer, Petersen Dean. Petersen Dean states that they are no longe doing anything b/c they are liquidating, so good luck! Oh, and here is a link to 166 page website with about 10 court docs per page for you to read to figure out what you can do. This is such a cluster F for existing customers. This entire process has been mismanaged because it has failed to keep its current clients informed. Also, Petersen Dean was allowed to continue working, but yet they put off all their responsibilities. I am also informed that Solar Juice can take care of me but that they won't honor ANY warranties. Not to mention I still have $15K due on my exisiting system but now have to come out of pocket more because I got into business with a guy who made me feel like the knew what he was going bc he claimed he had "Socks older than all the other companies out there". Also don't bother asking their Epiq | ************ *************** Services how to file a claim as a customer, they won't tell you and just send you on a fools errand.Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Original solar system purchase June 2017 with Solar 4 ******* Enphase Case ******** Envoy-S/IQ ********** to Wi-Fi On May 18, 2022 the system lost the Wi-Fi, and I received a message from ************** that it was not working. I tried multiple times to reconnect by myself and with the assistance of ************** , using the **************** application.On May 21, 2022 they told me to call Solar 4 America. I have called left voice message, e-mails, and there is no answer. Also, I tried Solar Juice, who supposedly purchase all the business from *************************. Left voice messages and no answer from them since May 21, 2022. I never received documentation about the bankruptcy or who is responsible for the 20 warranty.Initial Complaint
12/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had solar installed by PetersenDean Solar 4 *******, a few months later, they file for bankruptcy, the warranty is transferred to SolarJuice - Solar 4 *******. I've called for repair and wont answer or return my calls, they do not respond to emails. They say they are a new company or I may be mistaken for a different company but I am not, the worst customer service.I need to have my ********************** inverter reset so that I can check my energy production.
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Customer Complaints Summary
11 total complaints in the last 3 years.
2 complaints closed in the last 12 months.