Business ProfileforToyota of Lompoc

Hello, my name is A******** ******* and I am writing to file a complaint regarding the purchase of a vehicle from dealership. I purchased a [03.16.2023, TOYOTA BZ4X LIMITED from Toyota of Lompoc and I am disappointed with the level of service I received. Please read the word document, theres the whole explanation! Thanks!

I must say that the salesman did not lie to me to make a sale, but as I explained to the case manager at Toyota Corporate, that they lack knowledge about the vehicle they sell. And I have several examples. When I bought the car, the salesman assured me that charging the vehicle using public chargers would be cheap. He was not intentionally misleading me, but still is NO the true. He was referring to slow chargers. Where you have to leave your vehicle overnight at 240 volts and maybe for $10 you could charge your car. If you use fast chargers, it still takes at least 1 hour and 30 minutes to get to 80% and costs about $18.

This model is the highest-end one and it included a simple 110v charging cable that takes almost 2 days to fully charge the vehicle. When I realized this the day after purchasing the vehicle, I wanted to return it due to the inaccurate or incomplete information provided.

They then attempted to sell me a charging station for nearly $1,000. I was taken aback and questioned if they were serious. I had already traded in my previous vehicle for $13,500 with monthly payments of $430, Plus they asked me to $1700 down so I was not willing to spend any additional money.

They me to call me back, and they did. They claimed that they would "give away" a 240V charging station, but informed me that I’ll be responsible for the installation costs. I was not entirely convinced that everything would be okay with this arrangement.

But I agreed, thinking it would be a possible solution, and then I called an electrician who charged me $850 to install the 240volts charging station. Once it was installed, the charging station did not work. The electrician called the company and they ran through troubleshooting, and everything seemed normal, but the car did not charge.
I called Toyota and they told me to bring the car to test their own charging station, as they had the same model. After a couple of hours of charging, they told me everything seemed correct and that I should call to the charging station company, because had a warranty.

When I was about to leave, something quite no funny happened: they didn’t even know how to disconnect the charging cable. They explained that it was such a new car that they still didn't have technicians trained to know the parts of the vehicle. In others words, I feel like a lab rat due to Toyota's rush to release an electric vehicle without proper try outs!
Another example that I learned about this vehicle is that, when driving it in a consistent and normal way without using the AC or heater or accelerating, it should easily reach the mileage that it claims to have. However, in reality, it doesn't.

I experienced this firsthand when I was in Goleta at 3am, which is 44 miles away from my house. The car indicated that it had 78 miles left, so I assumed everything was going to be alright. But when I was only 8 miles away from my house on Route 1, the car suddenly ran out of charge, and the dashboard showed that it had 0 miles left. It was frustrating and disappointing, but the point is the car don’t work as described or they told me! In other words, they sold me a vehicle that costs almost the same as a gasoline vehicle daily.
The City of Lompoc helped me calculate the possible charging costs at my home, and they estimated that it would be more than $400 per month minimum, plus the daily charging costs on the street for $300 to $400 hyper-fast chargers. Additionally, I had to take out a new $1,000 loan every single month which is more than double that I paid for my trade in vehicle. In conclusion, it's not like what the salesman told me, that the vehicle would pay for itself. I ended up paying more than what I would have paid for a gasoline vehicle.
Corporate has opened a case number (230323001814) and told me they will take 30 to 45 days to find a possible solution. However, as a heavy driver user, I told them I wanted to return the vehicle immediately. I am concerned that if they take too long to make a decision, the car will have no less than 10,000 miles on it. Since purchasing the car, it already has almost 2,100 miles on it. They told me I could take any action I need to take and that they will talk to the department of cases and legal.