ComplaintsforLondon Boat Rentals
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Our party of 3 made a 1 hour boat rental reservation for March 24th of this year. We pre-paid the full amount of the rental online, $134.22, and when we arrived there wasnt a single person there. Doors to the business were locked, no signage posted, and when we tried to call the numbers listed we could hear the phone ringing inside with no one answering. We received no email, phone call, text message, or any heads up what so ever that they would be closed. Im not on social media but thankfully one person in our party had social media accounts and was able to pull up the businesss Instagram page where a story was posted stating they had closed due to strong winds. Disappointing and an unprofessional way to share that information, but understandable as it was a windy day. We left assuming the business would reach out to us later to either reschedule our rental or provide a refund. It has been 4 months since then, and after attempting multiple times to call them and email them not a single person from this business has attempted to reach out to me. After realizing that I would never hear from them I disputed the rental charge with my credit card company. This business has been actively fighting against my dispute claiming that because they have a disclaimer saying all sales are final they dont owe me a refund. Funny enough in their sales agreement they also mention that if a reservation is cancelled due to inclement weather they will reach out to the customer to reschedule the rental. So apparently they only stand by the part of their agreement that allows them to take your money and not provide you anything in return.Business response
08/01/2024
Hello,
We were informed of the high winds from the marine patrol and called everyone scheduled for that day. Unfortunately not everyone checks their voicemail or answers their phone. We are happy to give store credit so this ride may be rescheduled. I have not received any emails about this. please email me direct ******************************** and I will handle right away.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.