ComplaintsforYouth Pro Sports of America LLC
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I registered my son on May 1st 2024 for summer flag football. The season was supposed to start in July. Multiple emails were sent by the league postponing start date due to lack of registration. On August 5th, ***** who must be one of the leagues coordinators, sent an email stating they cancelled the season. I emailed ***** *************************************** directly on August 5th, asking to provide a refund which ***** replied back on August 5th that I can expect a refund in 3-5 days. I did not get a refund in that time frame. I emailed ***** on August 13 and 16 and did not receive any emails back. I attempted to call, but no answer at the ************ number they provide for contact. I text them on that same number on August 20. I received a text response on August 20 asking for my order number and email which I provided. I text them again on August 22 and 28th to confirm they will process my refund and heard nothing back. Their communication is awful, it has been over 3 weeks and I have not received a refund.Business response
08/31/2024
Hello! Im happy to resolve this matter. Please call us at **************Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The organization did handle my refund, unfortunately it took a BBB complaint to get the attention of someone who was willing to help...in the end, they did complete the refund.
Sincerely,
*****************Initial Complaint
02/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I registered my 11 yo son for youthpro sports fall soccer which was supposed to start in November 2023.I received multiple subsequent emails from ********************* of YouthPro Sports *********, ** postponing and rescheduling the start date of the soccer league program a total of 3 times. Ultimately, I received a final email 1/9/24 stating that due to low enrollment the soccer league would be canceled and to expect a refund in ***** business days. I want my money back now. It does not take that long to refund anything, and if the enrollment was low that would mean the amount of people owed a refund should be small. And it should not take that long. Not only is my son extremely disappointed, but *** spent money on soccer cleats and soccer socks and shorts in preparation for the season and now I cant even get a refund from Dicks Sporting Goods for those items because Youthpro took so long to finally cancel the league. Youthpro is doing poor business, and currently actively still registering kids for various sports per their social media. Refund me now. Ive waited long enough. I registered my son in August of 2023. This is terrible business practice.Business response
02/06/2024
We apologize for the inconvenience this situation has caused. We understand your frustration regarding the delay in receiving your refund from YouthPro Sports however, It's important to note that the duration for issuing refunds can vary depending on the payment processing system utilized by the business. While some refunds may be processed quickly, others may take longer due to various factors such as banking procedures, transaction volume, and internal policies of the company. Rest assured, we take these matters seriously and will address them promptly. We will contact YouthPro Sports Fairfield to expedite the refund process and ensure that you receive your money as soon as possible. Please contact us asap, well cancel your pending refund and then initiate an instant offline refund. ************.
Customer response
02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.