ComplaintsforMiku Inc
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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The monitor has stopped working completely several months ago. I have emailed back and forth with customer support for several months and none of their fixes work. Even though I havent been able to use the monitor, they have still been charging me the monthly subscription fee. I would like a refund on the monitor as well as the subscription fee for all the months the monitor has not worked. No one will give me a phone number to speak to a live person. They will only email and even then we dont get anywhere with the issue.Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Worst company ever. We purchased a $400 monitor for the features and then they put them behind a paywall. This is sick. Hoping a class action lawsuit is filed and we can all get some peace of mindInitial Complaint
07/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****** stopped responding suddenly in the middle of the night. Device kept displaying Miku is offline. Upon reaching out to Miku, I received a generic email with a handful of options to try. This device is to monitor my child for his wellbeing and it going offline randomly makes it completely unreliable.Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My baby camera was hacked. I own 2 and know for sure one was hacked. I tried reaching out to miku support only to be told I was lying about what happened and have them stop contacting me. I gave the the exact time and date the issue occurred and they will not help me.Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this camera before MIKU went bankrupt and it worked fine now after this so called new company took over my camera doesnt work it always go offline and wont connect. We are also forced to now pay for a subscription to watch live breathing which we are currently paying for but I cant even watch my baby on the monitor !!! No one reaches out to you after multiple emails and theres no tech company to call. This company should be taken to court for providing services they cant deliverInitial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We bought the Miku Pro Smart Baby monitor in June 2022- it worked great for a few months, but then suddenly stopped turning on. We contacted Miku, and they promptly sent a replacement. A few months later, the replacement had the same issue, and again they sent a replacement. A few months ago, we had the same issue. Their "customer care" number no longer has a person to talk to and they have not responded to multiple emails and inquiries on their website which have been submitted for over a month.Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a MIKU pro monitor for our baby in November 27, 2021. From Bed Bath and Beyond Working perfectly until it had a system software upgrade.. Miku Inc. Had an Acquisition by Innovative Health Monitoring, LLC and Implementation of ************ Services in September 15, 2023. As soon as we downloaded the required software update, the unit completely went black and has never come back on again no matter how much troubleshooting we have done. The company refuses to exchange this unit for a new one, even though they admit that this update has caused this acknowledged problem. The last correspondence we had from MIKU was 11/13/2023. Thank you for contacting Miku. Your request (******) has been received, and we will be in contact with you soon.Emails nothing has happened.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought Miku a baby monitor device 3 years ago.I purchased my Miku solely because of the live breathing monitor and sleep tracking that it included.Today, i woke up to find a message saying i now need a subscription for this. I paid $349 for this camera when other options were much cheaper.I need to be either grandfathered in to this new membership program. Receiving a free lifetime membership so that the camera can continue to work as intended when purchased or I will need a 100% refund of my purchase so i can take my business elsewhereInitial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased the Miku in April of 2022 after our son was born. The Miku was $400.00. After that last update all of a sudden it stopped working. It wont even turn on. I understand Miku went bankrupt and was bought out by Innovative Health Monitoring. They require a monthly payment for the high tech features of the Miku. We understood this and accepted but now our Miku just stopped working out of no where and we have no one we can contact for support. I apologize but the business being bought out and having staffing issues should not be the consumer's problem. I have sent 3 emails to them with ZERO response. This is unacceptable, poor, careless service.Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have requested a replacement twice now due to it no longer working after firmware update. Both times I have received automated replies that state I will be contacted but no one has contacted me. There is no other way to contact this company as the in-person phone line no longer works after miku went bankrupt and another company took over. Now I have $400 baby monitor that no longer works and is collecting dust.
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Customer Complaints Summary
150 total complaints in the last 3 years.
25 complaints closed in the last 12 months.