Customer ReviewsforMikucare

We purchased this product a couple years ago to monitor my son's seizures. Very expensive product. They recently removed all of its features and gated them behind monthly payments. **************** is unresponsive and I have lost all respect for this company. There are better options.

Complaint Against MIKU for Unjustified Subscription Fee Increase I am writing to file a formal complaint against MIKU/Innovative Health regarding their recent decision to charge an additional $9.99 per month for a basic level of service that was originally included in the purchase of their camera. I believe that this sudden change in their pricing structure is unjust and borders on unethical business practices.I recently received communication from Miku regarding their decision to implement a subscription-based model for basic services that were initially included with the purchase of their camera. The document titled "Letter to Customers" (*********************************************************************************) outlines this change. According to this letter, Miku/Innovative Health is now demanding an annual fee of $120 for essential features such as live breathing and video storage .I purchased a MIKU camera with the understanding that it would provide essential monitoring and security services for my home. When I initially made the purchase, I was led to believe that the basic features, as stated in their marketing materials and documentation, would be included in the original purchase price. I made my purchase decision based on this understanding.This sudden decision by **** to charge an extra fee for basic services that were originally included in the purchase price is not only unexpected but also unreasonable, especially considering the significant initial investment I made in their camera system. Such a drastic change in their pricing structure feels exploitative and unjust.I will be requesting that the Better Business Bureau investigate this matter thoroughly and take appropriate action to address this issue. I believe that Miku/Innovative Health should either honor the terms and services originally provided with the purchase of their camera or offer an equitable solution to compensate customers who have been affected by this change.

This place needs to be shut down. Their monitor is intended to track sleep, and breathing and stopped working. They no longer respond via email, have shut down their social media, and wont answer the phone. This should be a safety recall.

We purchased a $400 monitor and all the sudden it stopped working due to a firmware issue that they sent an email about. I have been without a monitor for two weeks now and the company wont email, message or pick up phone calls. Its been so disappointing and now i have to buy a new monitor. They will not refund ** our money back.