ComplaintsforCity National Bank
Banking Services
HeadquartersMulti Location Business
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
A lash extension business on instagram @************ took my deposit of $20 & never rendered services. I disputed with my *********** declared me as at fault. I would like my money backBusiness response
10/21/2024
Using the name, address, email address, and phone number provided in the complaint, I am unable to locate a client with this name in our system. If the complainant believes we are the correct company, we will need more information to locate an account, such as the account number. We believe this was submitted to the incorrect City National Bank.Initial Complaint
10/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My aunt who was diagnosed with dementia and who I have been taking care of has a credit card that she is not in the possession of and charges have been made on the card every month these last 3 or so months. We only found out the card existed when she received the bill. We have been trying to call the customer service to file a fraud case but the people on the other end of the call do not speak English and are impossible to understand. We went in person to the bank but were told that they dont handle credit cards and we would need to call at 5:00 am to speak to English speaking representatives. We called this morning (she is sitting next to me on speaker) and the representative would not help us without a power of attorney and would not patch us through to a supervisor. We also tried creating an online account so that we could file the dispute online, but it requires the *** code on the back of the card, which we dont have. My aunt has dementia and cant take care of these things on her own any more. She needs help getting these charges and fees reversed and the card account closed as I know first hand that she hasnt used this or any credit card without supervision in the last 9 months.Business response
10/07/2024
A call was placed to the complainant that confirmed this is not a client of City National Bank. The complaint was for Citi Bank and was sent to the incorrect company.Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a bank account with **********************, and they have been paying fraudulent checks with the money in my account, and they refuse to pay me back for their mistake.They allow a criminal to obtain my money without my permission. They have to be accountable for their mistakes.Business response
08/27/2024
The bank completed a review and we believe we are the incorrect company. We are unable to locate a client using the information provided, name, address, email, or phone number. There is a City National Bank of ******* and we believe this is a client of that institution. If the complainant believes we are the correct City National Bank an ************ we will need an account number or other details to be able to verify the complainant.Initial Complaint
07/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello. I was recruited to be part of the City National Bank advisory board. I was promised an incentive for activities completed online. I earned a total of $30 in incentives and I wanted to cash out but my account was disabled. In researching online, it is a common occurrence with this organization. The accounts are disabled before the individual is able to cash out monies that are rightfully theirs. Thank you.Business response
08/04/2024
The member was removed from the City National ************************ after a routine review of the user account which revealed the user was engaging in activities that did not meet our community guidelines. The member's account will not be re-established,however, in good faith, on 8/1/2024 City National Bank re-issued the $30 in incentives earned for activities completed by this individual. The complainant received a link via email from our vendor, Fuel Cycle, where she can claim the funds.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ok the thing that happened was I was scammed out of 500$ and they told me to file a dispute and when I did it came back saying I owe 291$ and then they tell me different the second time it says I owe 100$ they keep changing it up its like they are just out for money and Im not paying that 291$ or 100$ because they accepted the dispute and Im not paying nothing backBusiness response
03/08/2024
A review was completed and we can confirm we are the incorrect City National Bank. We are City National Bank an ************ This is City National Bank in ***** that is not associated with our organization.Initial Complaint
01/18/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Please see attached PDF with full details. I was set to close on the purchase of a residence. Our mortgage contact assured both myself and my realtor that everything was in order for closing, and never notified or implied any documents had yet to be received, reviewed and approved that could result in a last-minute cancellation. Due to this, my realtor did not request an extension of the contract (why would she if she was told by the lender everything was set to close?), but the underwriter did not approve just 30 minutes prior to my scheduled closing due to an issue with HOA insurance coverage. Let me be clear: this BBB complain is NOT regarding the inability to close due to insurance issue. It is regarding the bank's failure to communicate to me or my realtor that there was an issue still pending approval that could result in denial of the loan. The last-minute and unexpected denial resulted in a total of $10,688.45 of my cash assets being spent/lost. We are now set to close on the home I signed on after the first denial. I requested a fair compensation by lowering/crediting my closing costs, since my financial assets were lost due to no fault of my own or my realtors and were lost due to the bank's inability to properly communicate that the situation I was in required a contractual extension of time to prevent losses. The responses from the mortgage guy and his supervisor are going around in circles about the insurance issue instead of the actual issue at hand- your responsibility to properly communicate with your client and your failure to do so that resulted in heavy losses and financial strain. Not advising me or my realtor of pending approvals, thus not allowing my realtor to properly protect my assets, is unacceptable.Business response
01/19/2024
I believe this was not submitted to the correct City National Bank. This is City National Bank an *********** and I cannot locate a prospect with this name that has an account, or an application approved for a mortgage. Based off the address zip code, I believe this was to be submitted to City National Bank of *******.Customer response
01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I will attempt to reach out to City National Bank of ******* as you stated.
Sincerely,
*****************************Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I contact the bank about despite with At and T payment about refund for phone the company claimed that they receive empty box and I have my receipt has weight of the device that I dropped the device in the post office they can check the cameras that I put the device in front the post office agent in the store because I took the *** card the after I had issue with At and T and the agent waive future installment and return some discharge and ask me to make dispute with bank do they can refund me they said I am responsible for the charge and give me hard time I try to call the bank many times the call disconnect and no body call me back and try to chat through the application no reply I sent email to they email came back They didnt provide me any link to disagree this wrong decision and tomorrow the last day to disagree no help from them i need my money back from the merchant I cant pay from thing I dont use and I did me part the ******** agree that it is had been stolen in transit this happened so often with the company and they ask me to dispute the amountBusiness response
10/06/2023
A review was completed of our former and current clients using the name listed on the complaint. City National Bank ************** does not have a client with this name. If the complainant believes we are the correct banking institution, please provide a copy of the claim letter or an account statement for verification.Initial Complaint
09/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Interest charges on purchases that were not clearly listed on monthly statementI have made several purchases w/ promotional deferred interest. The bill clearly states what I need to pay and the date deadlines. Unbeknownst to me, I was charged for my yearly Geek or ************* And ************* did not do anything dishonest, they just appeared to hide this charge and not clearly spell it out that I was required to pay a certain amount which is not on a promotional balance in order not to pay any interest fee. That is all ok (a little sneaky), but they did not do anything improper. What I do not understand is that I made a call and spoke w/ a ************* representative and I specifically asked what I needed to pay in order not to incur an interest charge the next pay period (it can be confusing w/ several promotional deferred balances. The representative provided me w/ specific amount and I paid itThe next months bill I was still charged interest. Not much, but it is the fact that I was given a specific amount to pay and I did pay it on time and I was still charged interest. The last ************* representative that I spoke with could not understand my complaint.Business response
09/25/2023
The complaint appears to be for CITIBANK not City National Bank (CNB). A review was completed and CNB does not have a client by this name with the address provided. Please verify the complaint was tracked to the correct company. If so, please provide a copy of the billing statement for review.Initial Complaint
01/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C Account# ********Business response
01/27/2023
City National Bank is unable to locate the complainant as a former or current client. As of this date CNB will consider the matter closed. If the complainant believes we are the correct CNB, we request the complainant to forward a copy of the credit report for further review.
See Attachment/File: Burks_Response_BBB_1139386.pdfInitial Complaint
01/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have called numerous times requesting copies of my billing statements from December 2019 to June 2022, and we have not been forwarded this information. We believe we are being charged for purchases we did not make. Also we have been told there is a third person on our account which is incorrect. This problem has gone on far too long, and we are anxious to settle this complaint. Thank you in advance for any assistance you can be to me.Business response
01/26/2023
Business Response /* (1000, 5, 2023/01/24) */ CNB is unable to locate a client with this name or address. As of today CNB will consider the complaint closed. For CNB to review further, a copy of the credit report will need to be provided. Consumer Response /* (3000, 7, 2023/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The E- mail I got from City National Bank reviewed our records and are unable to locate you as a client or former client.. Then why did I have to cancel out the visa card which had their name on it .To stop a *** person from using it ...My checking account showed were I payed ********* dallors on my bill ..Now the bill said I owed **** ****** dallors which I had nothing to show I got the very little purchases,,someone else did ..So I still need help with this ...I also sent City National Bank explaining this problem ,,,So please look into this for us ,,,,Thanks ***** **** Business Response /* (4000, 9, 2023/01/25) */ City National Bank an RBC Company is unable to locate a former or current client using the name/address provided. To ensure we are the correct CNB, please submit a copy of the credit report showing the reporting for the card in question. Consumer Response /* (4200, 11, 2023/01/26) */ I contacted cardmember service which hold the city national bank bill statements, and Purchases, and Transactions . And going to try to find my statements from Dec.2019..to the end of June 2022..and mail them too me ..So we can look at it all so we can maybe see what happen ..That person said it could take 7 to 10 working day before it will get to my home .. Like I told the cardmember service I been dealing with the city national bank for over 23 years and someone as make a mistake on all things we have taked about , even the City National Bank headquarters. So Please help me keep this case open until I can find out everything I need to know ,, The Interest has cause this problem has builted up a lot ,if the cardmember service started helping me like they should do with every person ,,Then this problem could have been fixed by now .. Plus this problem has cause my wife to not be able to sleep and cause a lot of stress which she had to increase her med's to help her nerve problem ...Cardmember service cause this by not helping me , its been from June 2022 up tell last night before anyone started to look into this for me .. Again please keep this case open until I contact you otherwise Thanks
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Customer Complaints Summary
30 total complaints in the last 3 years.
18 complaints closed in the last 12 months.