ComplaintsforLA Custom Blinds

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Want the pigtails and additional charger promised

  Customer response

  09/03/2024

  I was promised three pigtails that make it easier to charge the batteries inside the roller. I was also promised one more additional charger.

  These were all promised by **** who gave us our estimate and was installer. 
  

  **** told me that they were accidentally sent to him and not to me. **** then promised to drop them off at my house. This was over 3 weeks ago.

  I have texted and called **** with no response .

  Business response

  09/05/2024

  Dear ************,
  Thank you for your message regarding complaint ID ********.
  We have reviewed the information provided and would like to inform you that this issue has been resolved. The installer and the customer, *************************, have agreed to meet to deliver the parts that were requested, including the pigtails and additional charger. We appreciate your assistance in facilitating this matter and ensuring it was addressed promptly.
  If you have any further questions or need additional clarification, please don't hesitate to reach out.

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I reached out to LA custom blinds and had ***** come out to measure and quote the job. He arrived and we agreed to the price and install day. The one thing I said I needed from ***** was CLEAR COMMUNICATION and not only did I not get that he never showed up on the day he scheduled see the email listed. I have received an email asking if they could give me a $50 discount and a $100 Amazon gift card. I said I would accept that but I wanted someone else to install my blinds as I did not want ***** in my home. I have heard nothing about if these blinds are being installed or if I am getting my money refunded.

  Business response

  08/08/2024

  This has been handle directly with the customer with a memeber of leadership. 

  Customer response

  08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Products installed never worked from day one. Paid in full due to there terms and conditions. Going on 6 months now

  Business response

  05/14/2024

  Currently working with the customer on getting this resolved 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for several blinds that included a wall mounted remote control and hub.I received a call from the company on 12/11/2023 letting me know the blinds were in and they could be installed the following Friday on 12/15/2023 between 11am and 1pm.At 2pm on the scheduled day of delivery, no one had shown up. 3 phone calls later I was told the blinds had never shipped from their warehouse (not even in *******) and could be installed on the 20th.Installer arrived, blinds were installed but no wall mount remote control. Installer was unaware of the order but said he thought he had one at the shop, would call to let me know and reorder if needed.As of today, 12/28, I have not heard back from the installer nor do I know when/if I will receive my paid for remote control.Since I had not heard, I contacted the sales person, *************************** asking if he could assist. No response. I texted him again the following day. His response was: I'll check. 2 days later, still no response.We called their main number to check on status- was sent to VM. Someone did call me back from somewhere in ******** indicating someone from the ******* office would call me. No one has.I have found the post-sale support abismal. It takes multiple attempts to contact the sales person before he eventually returns a call or text... except in this case, no response at all.I find this lack of response indicative of the company all the way to the **** Early in November, he sent a soliciting email stating if you had placed a recent order, you could submit an alternative bid to reduce the cost of the purchase. I responded with my bid. 3 weeks later, no reply. I sent another email to him stating that based on his non-reply, they were not going to accept my bid. He did reply to that and asked I resent my original bid. As of today, almost a month later, no response.I want my wall mounted remote control!

  Business response

  01/26/2024

  We are actively working on this complaint to resolve the customers issue.

  Customer response

  01/30/2024

   
  Complaint: 21069435
  
  I am rejecting this response because:  The original issue still has not been addressed.  

  I did receive a call from someone by the name of ******** on 1/26/2024 stating she was from LA Blinds and was attempting to place an order for the remote control.  She apparently had no history of the issue but was directed to place the order.  

  I explained to her that due to the amount of time that had gone by and not sure if I would ever hear from the company, that I had gone ahead and purchased a remote control on my own. She stated it would probably just be best to credit me back for the amount I was charged for the remote at the time of the sale.  She further stated she was going to speak with her supervisor about what to do and would call me back when they returned from lunch.  That was around noon on the 26th.  She never called me back as she promised and as of the time of this response back to the BBB, she has not returned the call.

  This continues to demonstrate my fundamental concern with this company.  Complete lack of responsiveness.

  At this point, I do not need the remote but I do want a credit for the amount paid for the remote at the time of the blinds sale.

   

  
  Sincerely,
  
  ***************************

  Business response

  01/31/2024

  The client issue has been addressed and a remote and wall switch have been ordered. The order will be shipped to them directly. A member of our team has reach out to them by phone and email to reset expectations and provide compensation for their troubles. 

  Customer response

  02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  LA blinds is a company that costume made blinds. I whats over 5 weeks for the blinds yet the quality is so cheap and poor that they bended the first day of the installation. Also the rod and the pulling party is short impossible to reach it for an adult person. The sale person ****** didnt inform me about the quality and the material construction. I wanted the same style what we had in the past just new. This is a scam company

  Business response

  11/18/2023

  We are currently working with the customer on resolving outstanding issues. 

  Customer response

  11/20/2023

   
  Complaint: 20828690
  
  I am rejecting this response because:
  I really want the refund for the very and quality blinds thats damaged 
  Sincerely,
  
  ***********************

  Business response

  12/11/2023

  Repair is in progress. We are doing our best to work with the customer however the customer is trying to decline the resolution. We are trying our best to resolve the outstanding issues. 

  Customer response

  12/12/2023

   
  Complaint: 20828690
  
  I am rejecting this response because:  ******** has been lying form the beginning with. They also did fraud on my credit card and placed an another, duplicate  charge that was not authorized and also blocked alerted by my bank. My original solution was retiring the items and refund. They were begging me to keep them however it arrived damaged and since I sent 20 emails still  spouting for resolution or repair. Its all lies and entry promises. I am not interested to work with company that stealing customers money. I had to replace my card due to fraud form this company. No should conduct business with them. They are thiefs , with super cheap product and horrific customer service. Fraud is fraud bottom line. Game is over. If I occur one more charge I will take them to the small claims court. Have every single email and conversation saved along with receipts and screenshots. 
  
  Sincerely,
  
  ***********************

  Business response

  12/22/2023

  Repair is in progress. We are doing our best to work with the customer however the customer is trying to decline the resolution. We are trying our best to resolve the outstanding issues. 

  Customer response

  12/22/2023

   
  Complaint: 20828690
  
  I am rejecting this response because:

   

  ince again stop the lying. Your last email dated November 6 stated the wand takes only 2 weeks. Its end of December. Stop lying and cheating. I dont need anything from you and the card is cajoled. I have every single email and communication for the dispute to my bank. Its a pure lie and theft. The worst company on the planet not just in **********. Stop lying. I have every single communication  for the past 2 months. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Re: ***************** Amount of debited funds $3988.00. The work according to the contract written on August 9, 2022 has not been completed. I have given the company ample time to make this right. I gave a deposit (1/2) and they automatically withdrew the balance. I did not authorize this transaction as this should not be done until the project is completed. To no avail I have spent countless hours trying to track down somebody within the company that is able to help me.August 9 Contract was signed September - Shades were delivered and installed incorrectly without side channels September- Side Channels were eventually brought but the shades were too short October - ******* was scheduled to come out to look at the job and to see how to remedy. He missed the appointment and I had to call to reschedule.November - ******* eventually came over and left with a section of the shades December- He brought them back and said he would contact me to see if they are working.January 23rd - No text... I sent him a text to let him know the section he brought back was not working. He said he would show the photos to his higher-**** January 30th - I sent him another text looking for an update and never heard back.February 2nd - Sent an email to ***. ***** said he would be the next in line to talk to. *** was on jury duty and I didn't hear back.February 17th - Called and spoke to ***** again and she requested I send her the email and promised *** would call me when he was out of his meeting.February 17th - ************ talked on the phone and he was very convincing we were going to find a solution February 22 - *** asked what my availability was the following week because he found somebody that might be able to help with the job and I said let me know when he is available and I will try to make it happen.February 27th I asked if we had a plan.February 28th I sent him a question **** because he never replied, no reply June 25th Sent an email to the owner, no reply

  Business response

  07/24/2023

  Please see the screen shot of the email from our Operations Manager to the customer. We are attempting to resolve this matter with the customer. 

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a consultation 3/24/2022 and the job is still not done almost a year later. We have paid in full for the drapes and shades in the amount of almost $15,000. There has been much miscommunication and many mistakes made by their part. Installers have had to come back multiple times because of wrong ordered part, and many wrong measurements. There is no follow up from the manager **** free-******** after the installer leave so it falls on me to follow up with him as months pass.

  Business response

  03/27/2023

  We are actively working with this customer and attempting to resolve the outstanding issues. 

  Customer response

  04/03/2023

   
  Complaint: 19548027
  
  I am rejecting this response because:

  I have not received any correspondence indicating they are attempting to finish the job (ie: email, phone call)
  
  Sincerely,
  
  *********************************

  Business response

  04/10/2023

  We are currently working with the Designer (Katty) as well as discussing this order with the vendor on the best way to move forward. This is being actively worked on. 

• Initial Complaint

  06/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered blinds for 5 rooms in my home. I was told they'd be ready in 2-3 weeks. I was never given an itemized invoice, only a receipt for my 50% deposit. A worker showed up to do a final measurement and alerted us that one room had been left off the order. We asked him to add the room to the order and paid 100% of the amount for that room. After 3 weeks I contacted them for status update & was told that because I "forgot" one room the order was delayed. I informed them that was not true, they were the ones who left the room off the order. Eventually, an install date was scheduled, approx 4-5 weeks after my initial order. The worker came to install the blinds and only had one room with him, the add on room. I was told they would need to come back to install the rest. After installing the room I told the worker I was unhappy with the order. The blinds did not fit the windows. There were gaps at the top, he damaged the plaster when installing, and the blinds had six cords on them that looked messy and cheap. I was told by the sales rep the blinds would only have two cords total, and would be a "cordless" option that you manually moved up and down, with two cords on one side of the window to adjust. So, not only were they installed poorly and didn't fit, they were the wrong type. I told the company that I did not want this type of blind and to come and remove them from the house. I had also ordered a roller shade for a french door in my bedroom, which I allowed them to install. The sales rep didn't offer to me or explain that for a bedroom the roller shade should be lined. It is see through and lets in lots of light, so we are very unhappy with that one as well. LACB charged me the full amount for all blinds even though they are wrong and were never installed. They refuse to admit they sent me the wrong type of blinds. They did admit they damaged the wall and that the blinds were installed poorly and did not fit the window right. I would like a full refund

  Business response

  07/26/2022

  Business Response /* (1000, 5, 2022/07/11) */ We are actively working with the customer to correct any outstanding issues with the order, and will continue to do so.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Placed a window shade order with business in January 2022, was promised installation of window shades in 2-4 weeks. Requested 2 different shades that would match for a large open concept room, one that had 1% privacy and one that had 7% privacy. Was left the 7% shade sample and a shade sample similar to, but NOT the exact same, as the 1% overnight in my home. Repeatedly asked the designer if the 1% would match the 7% closely, as I had not seen it in my home. He reassured me that it would match. After placing the order, there was no word for 7 weeks, despite my outreach to the designer. On the day of install, every window treatment was incorrectthe valence fascias were all too small, one window shade was made in the incorrect fabric, and another window shade was too short for the window. Additionally the 1% did not match the 7% shade at all. The installer confirmed with that the wrong measurements were taken and the window treatments would not match each other. The designer knew in advance that all of the window treatments were to be in one room so matching was crucial. LA Custom Blinds charged me the full amount, stating installation was complete, even though none of the window treatments were completed. I have been left for weeks without any privacy or window coverings. where the whole neighborhood can look into my home. When I told them the 1% and 7% didn't look similar at all, despite being reassured by the designer that they would match, they claimed that I had both fabric samples in my home and selected them. However, I did NOT have both fabric samples to compare. I had only the 7% and a similar one. I have text messages and photos proving that I dd not ever have the 1% sample in my home and that the designer sent me only a photo & text message that they would match. I spoke with ****, who stated they would correct everything to my satisfaction, but received no follow up after. When I spoke with the PM, she refused to correct the non matching shades.

  Business response

  04/26/2022

  Business Response /* (1000, 9, 2022/04/26) */ We are actively working with the customer to resolve all outstanding issues to the customers satisfaction. Our management team is handling this with the highest level of urgency. Consumer Response /* (2000, 10, 2022/04/22) */ I would like to withdraw this claim since the business has corrected their mistakes and made amends.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Charged us over $**** up front for blinds that we ordered in September. They have installed the smaller indoor blinds but have now been out here more than 6 times to install or take measurements for the outdoor shades, and still have not done so due to their own mistakes in measuring and evaluating the complexity of the project (these are large, 15' floor to ceiling windows). I cannot get in touch with anyone other than a "project coordinator". The sales person and the owner do not respond to emails or phone calls. They have also made appts to install only to cancel last minute, show up without proper equipment to install, call hours after they were suppose to arrive because they do not have materials (they make the appts telling me the order is finished). Each time they come out I have had to take time off of work at my expense, they refuse to consider a refund. It has been now 4 months and I still do not have a product, which I have paid for in full prior to installing. It is clear that they sold a product/service that they have no experience with, and I am no longer confident in their ability to safely install these shades.

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2022/01/27) */ This order is ready to be installed. We will continue to reach out to the customer in an attempt to schedule and follow this through to completion/ customer satisfaction. Consumer Response /* (3000, 12, 2022/02/10) */ These have not yet been installed. The product is useless if they are unable to correctly install it. Business Response /* (4000, 14, 2022/02/21) */ The customer is currently scheduled on 2/28 to complete the installation for 1 patio shade.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩