ComplaintsforViralSnare
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Recently I uploaded a video of my cousin singing to my ******* **** *****. Im a single mother had my ******* channel successfully for over ten years. Now I have someone from this company fraudulently claiming his video rights belong to them. Which is not legal. They do not own it. They keep flagging and lying to *******. I tend to make rent with my ******* money my son and I are now almost because of this companies false claimsInitial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Subject: Request for Assistance Regarding Contract Termination Dispute with Viral Snare Dear Better Business Bureau of California,I hope this message finds you well. I am writing to seek your assistance in resolving a contractual dispute with Viral Snare, a company based in **********. On November 9, 2023, I entered into an agreement with Viral Snare whereby they were granted rights to use my videos for promotional purposes. Since November, I have diligently attempted to terminate this contract. I have sent them more than four unanswered requests asking for assistance in terminating the agreement or guidance on the termination process.Despite my repeated attempts to communicate directly with Viral Snare, they have chosen not to respond to any of my requests. This lack of response has left me without any clear path to resolve this matter independently.I kindly request your intervention to help facilitate the termination of my contract with Viral Snare. Your involvement would be greatly appreciated in achieving a fair and prompt resolution.Please let me know if you require any additional information or documentation to assist with your investigation into this issue.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely, *************Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted a video I thought I had rights too, but it wasnt my camera and the owner of the camera didnt want it submitted to ******* or any huge media companies. I consulted this with the marketer that wanted my video and he said my submission was in process for cancellation but yet the video has been up on their ******* page for two weeks and they wont respond back to me! I dont know if I should get a legal team because the video shows the owners driveway and cars and now doesnt feel safe. I have all the messages between me and the marketer about it not being my video and that it violates the owner of the cameras rights! And still no response.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
ViralSnare is a viral video licensing company. Individuals are able to submit videos and then ViralSnare will collect royalties from the videos and split the earnings with the individuals that submitted the videos. We submitted a video, and it was approved and licensed by ViralSnare beginning on 6/7/2021. We then didn't hear anything from ViralSnare until 3/11/2022, when we received an email for an earnings statement in the amount of $81.86. We received a payment in this amount on 3/14/2022. This report seemed to show that these earnings were generated in the month of February 2022. I reached out to ViralSnare via email on 3/14/2022 with some questions about the earnings report, primarily, why we hadn't received an earnings prior to February 2022, since our video had been licensed since June 2021. I received no response, so I contact ViralSnare through all of their listed email addresses, through all of their social media accounts. It wasn't until I posted a negative review on TrustPilot that they finally responded to my email. On 3/23/2022, ViralSnare emailed us and informed us that they had $***** that should have been paid out to us previously, but went unallocated. I suspect they never had any intentions of paying us this money if I didn't go hounding them about it. They said it should be paid out within four weeks. It is now 6/9/2022, nearly three months since this exchange, and they've continued to avoid responding to my emails, they've blamed their payment processing partner, but most importantly, we've yet to receive another penny from them. At this point, I don't sense that they have any intention of paying us what we're owed. I'm hoping to get paid the money we're owed and get out of our licensing contract with them so that we can switch to a licensing company with some morals and respect. Emails can be provided to back up all of this communication. I have the one earnings report and Paypal transaction to support the single payment.Initial Complaint
04/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I don't even know where to start. This company is frauds . A girl contacted me on ********* for my videos . Then kept complaining because I had my copyright on them to edit it . She never told me they be put on ******* . She said they be sold to tv companies . We'll months later didn't hear back. Finally after messaging the company multi times they put my video on ******* . Never paid said they were going to put it on ******* . Nor have I gotten paid for the over 5k views . Which I know ******* pays for . They keep telling me I'll get royalties which they don't give . All this company does is lie . I asked for my video to be taken off ******* as well as I did not sign for it to be their . I can't tell you how much this company is frauds stealing your videos to get paid for themselves and will never pay you . Read reviews ! This company should be illegal and suspended ! I want my money from my videos . I want my videos taken down as this company is getting paid for my videos and not paying me . I know how ******* works .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.