ComplaintsforCasa Linda Furniture, Inc.

• Initial Complaint

  02/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with casa linda furn **** I do not Have a contract with casa linda furn *** they did not provide me with the original contract as i requested,

  Business response

  02/20/2024

  We had not received a request for information for the mentioned account until today through a dispute via Experian. We would be more than happy to assist ****************** in finding a solution but no identification was submitted with the request to remove our tradeline from the credit report, if he is not the consumer on the account. We do require valid identification in order to be able to remove said information from a credit report. If ****************** would kindly submit a valid ID via mail or in person at one of our locations we can assist him with this matter. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  What happened is that I bought this set from Case Linda and I asked them you guys will send a new one they said yes, but it seems not because the one we received not even two days after we received it has been and ribbed and lint Its like I have it for a year and I called them five days later they send 2 persone they inspected. After that They said we can do anything with it because its already damage and Ive been waiting since than and I havent heard anything from them and I called them today. They said we will let you know either Monday or Tuesday. Weve been like that for more than 15 days. No action has been taken

  Business response

  12/26/2023

   

  Customer ********************* called on 12/5/23 to report that the sofas are unstitching and our service department scheduled a service inspection for 12/11/23, the driver reported that both sofa and love seat are unstitching from the arm and seats.
   On 12/18/23 our service department authorized customer to reselect another item for the same price or higher because we no longer have the same item available it was sold out, she purchased a floor sample; a reselection was offered with no restocking fee, no delivery fee and customer stated that does not want to pay any difference higher if there will be nothing for the price she paid. On 12/23/23 we called customer and was no answered.

  Today we called customer and informed her that the reselection is open for another item of the same price or higher and if she selects an item for a higher price we offered a 10% discount, no restocking fee and no delivery fee and customer is asking for a 20% discount if she chooses an item for a higher price and the 20% discount in the new purchase was not authorized. Since we cannot satisfy customer with offer presented she can return the merchandise for a full refund, except the delivery fee.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Solicitation harassment for purchasing furniture on my personal phone while on do not call and have no association and never request info from this company.

  Business response

  11/17/2023

  Dear *********************************,

  We only send out advertising to customers. ******* made a purchase of a chaise on 12-8-2014. We use an automated text system and if he wants to stop the texts, he simply types STOP. and the system automatically removes his number.

  I have asked out text manager to make sure that his number is not on the text list.

  We apologize for any inconvenience.

  Sincerely,

  *********************************

   

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Made a 5000 purchase within the first month I complain of my sectional falling apart they never came to fix it I keep calling them and they come up with excuse of having no call records I'm about $300 dollars away from paying them off and they won't take care of my issue.

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/14) */ In regards to Mr. ***** ****** complaint, pictures were reviewed and we also sent someone to see the living room set. After reviewing everything, there is nothing we can do since living room set is out of the one year manufacture warranty and damages are from misuse of the living room set. The one year warranty expired on September 2021, our records show he made his first complaint on November 2021 to our Collection Department, And After that date he reported it again on March 2022 to our Service Dept. Since there is nothing we can do on our behalf. We will close out his remaining balance of $315.90. Consumer Response /* (3000, 7, 2022/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was treated unfairly by the store manager. they think they can just lie to customers and walk away with it. The store manager basically did not wanted to help me at all i have been cabling them ever since i got the furniture i know there was a 3 month warranty and this happened within the first month of the purchase where i called the **** ***** furniture many times and failed to fix my furniture. When i complained to them i told them i needed my furniture to be fix and that never happened. as i approached my last payment with the store i decided to call them again to fix my furniture and they declined to help. I made myself clear to the manager i was going to call BBB. all of the sudden after my complain ***** from service department called me telling me i had pass the the time frame but they were going to do a courtesy to come to my house and and check out the sectional and fix it or replaced it. i have several text messages and phone calls even the day the guy came to take pictures he mentioned to me and my friend they were going to replaced it that it was a manufacture defect. The guy came two days ago and the next day ***** called me again saying it was going to be delivered Monday. I have proof of that in a text they sent me from the store. Now, all of the sudden the day of the delivery another woman from the store calls me telling me they wont replaced due that i have filed a complain with the BBB. I take that as a retaliation. They were willing to exchange it and i was told they were going to wait to see what the BBB decided to do. Now i read their story and they simply don't want to help me. I really need the BBB to really help me with this as this stores they think they can deceive customers and take advantaged of being interest on their product and at the end do them wrong that is not acceptable. I paid a lot of money for my furniture and i really need that to be replaced and my account to be close without any problems. see proof the text messages i also have voicemails and many calls where they agree to replace them here is my info ************ ***** ****** Business Response /* (4000, 9, 2022/03/18) */ Good afternoon, Regarding Mr.******'s sofa sectional he did purchase on 09/13/2020 together with that he purchase a bunkbed which he report 3 days after not been satisfied with bunkbed never he report any problem with sectional until 11/01/2021 to our collection dept.which by this time brings him out the 90 day warranty casalinda offers + the 1 year manufacture's, he was given our service dept. number but never got a call until 03/04/2022 we schedule a service inspection on 03/11/2022 to try to see if he could be help in some way once we got report & pictures sofa sectional is damage due to misuse and with customer been out the manufacture warranty respectfully denied exchange casalinda takes our customer's serious we are trying to meet half way since nothing could be done we will help by closing his remaining balance of $315.90 like it was mention on our previous response sorry for the inconvenience.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made a refrigerator purchase with **** ***** on 1/5/2020 and also purchased a 3 yrs warranty service on the refrigerator, on 10/8/2021 I had my first service order on the refrigerator, that didn't fix my issue , a second one was created on 11/12/21, again issue was still existing, A third order on 12/7/21 with no resolution. I called the furniture spoke with ***** who is very rude by the way stated that there was nothing else she can do the technicians fix the issue everytime they come, and stated that the tech from 12/7 would be coming back but its 12/10/21 and no one ever came back, I asked for replacement of the whole refrigerator since they dont fix the issue and she again very rude said no that my warranty only covered repairs and not replacements. I called ********** directly paid out of pocket for the visit and they were able to address the issue immediately and on the first ****** Due to this I am requesting **** ***** to refund me my money I paid for the warranty that clearly does not work nor is handled appropriately to meet customers satisfaction. I have been calling to speak with ***** but she is never available, I asked to speak to her direct report and I get nothing as well, the companies complaint representative I was told was named Humberto but was off that day I asked for an email address but was denied that ************ I call his number but never get through. I haven't been able to speak to anyone in charge.This type of customer service should not be ********** I am seeking assistance from BBB to help me get in contact with the correct personnel that can assist with my complaint.

  Business response

  01/14/2022

  Business Response /* (1000, 8, 2021/12/27) */ Good afternoon **********o I look for your account under your name and phone number but I had no success on finding your account is it possible for you to summit a copy of your purchase receipt we will gladly help you thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩