ComplaintsforOrganiGrowHairCo

• Initial Complaint

  04/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  When I placed my order I received an update that said I would receive a tracking number with 2-3 days but after a week passed and I heard nothing, I reached out to see what the status of my shipment was. After several more days they responded and said that they had just generated a shipping label but it still hadn't shipped. When I pointed out that it still hadn't shipped they simply replied that there was a global supply chain issue for their ingredients implying that the product hadn't even been made yet. So it didn't exist, wasn't packaged and was no where near leaving the warehouse. I reached out two days in a row requesting a refund as I started noticing that other people in the social media comments were also looking for their orders. They didn't respond via email so I went to social media and left a comment and they finally replied in a direct message with an argument and refusing to give me money back even when I sent screenshot of the**** consumer rights check list. I told the owner that I would report this to the**** and she mocked me about it sending me a picture of a ********* sign that said they were low on supplies. There was another woman who noticed me in the comment section and reached out from ****** to tell me that the company was also refusing to send her a refund and were insisting that her package was sent out but maybe not delivered due to her choosing a "cheaper option" though the delivery company also shared proof this wasn't the case- the product was never received. All in all I just wanted a dignified experience and a refund as I'm entitled to. It's wrong for business owners to exploit working class people and mock the concerns we have when we trust them with our business. I would like this addressed immediately as she's caused great harm to me and other women with her nasty customer service and blatantly illegal customer service.

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2022/04/19) */ We understand this production delay caused an inconvenience for you. We are unable to cancel or refund orders after 48 hours. ************************************************** Each order is hand crafted and small batched. We appreciate your understanding and patience. You have been our loyal customer since 2018, we thank you - as you know our customers come first, this unusual delay never happened before and again we apologize and fulfilled it as soon as we can- The tracking # for this order : ********************** - Status: Delivered On 04/14/2022 1:32 P.M. Left at Front Door. Please feel free to contact us for any questions. Thank you for continued support and understanding. Consumer Response /* (3000, 7, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. The refund and cancellation policy of this company is in direct conflict with consumer rights as outlined by the ***, and the assumption that I HAVE to accept unfair business practices as proof of my OWN ethical compass is exactly why I don't. It's presumptuous and entitled, not to mention illegal. My purchase was made in agreement to a specific time of shipment, which was not met - I was told that I purchased a product of which the ingredients were not delivered "due to a global supply chain issue". I promptly communicated that I did not agree to the delay and did not want the items, as which is my lawful right as a consumer. If the items were actually delivered to my home, they have surely spoiled by now as I've been out of town and not able to retrieve the package from sitting in the sun. Regardless -- I have a right to refuse items I don't want when the terms in which the purchase was made is not honored. There is a reason laws exist for consumers to have a right to choose the days they receive their goods, and logistic access to them is one. This company lacks accountability and deflects all responsibility of poor operational management onto their customers under the guise of their customers should just "be kind" while they lack true kindness and ethical business practices themself. The truth is - I was gracious until I was repeatedly ignored. And then lied to. And then gaslit. And then listening to other women DM me on social media about how nasty OrganiGrow's CEO spoke to them as well. Now I don't care. My graciousness has been spent and I want this handled with respect to the written law. Very much over the games this woman is playing. Business Response /* (4000, 16, 2022/05/17) */ The customer received all the products - ********************************* Delivered On Thursday, April 14 at 1:32 P.M. at Front Door We notified our customers before check out that there is a delay with shipment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩