ComplaintsforAnthem California
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've been working since June of 2023 to get reimbursed for my son's five therapy sessions. After numerous calls and hours on the phone where I was told the details were keyed in incorrectly or not at all over and over, nothing was moving forward. Among these issues is that only originally only 4 out of the 5 therapy sessions were in the system to this date, despite that I have ensured that the receipt for the 5th session was sent to Anthem in October 2023. I filed a grievance with Anthem for the postponed reimbursement in November of 2023. After additionally submitting a claim form at the end of November, I was finally given an update on January 29, 2024 that the claim was finally keyed. I have followed up with an email and a voicemail but received no further information. February 16, 2024 I called again and was told that the check was issued and sent accidentally to the provider, who chose to cash the check meant for me rather than returning it to Anthem. Anthem will not take responsibility to reissue to the check to me and I am being penalized for their grave error. I am still missing the second reimbursement check for the remaining amount, for a total of $700.Initial Complaint
10/30/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I signed up for Anthem ** with an employer, coverage started on July 1st and ended August 31 when we had to switch to United Healthcare.On August 14 I got lab tests done with Sonora Question Laboratories and on August 17 I got a mammogram and *************** Anthem denied the claims, claiming that I had insurance with another carrier. Which I DID not have. I've spend two hours on the phone with them in mid September and now again today. They told me they would figure it out and I didn't have to do anything. But Sonora Quest Laboratories are about to send my bill to collections and I don't have the money to pay for it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.