ComplaintsforTokio Marine HCC Surety Group
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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I filed a complaint with Tokio Marine HCC Surety Group on 04/19/23 against a construction company that I had recently terminated services with because they had done none of the work in our contract with them and had not even finished the application for the city permit even after the deadline to have the work completed. In spite of that, this construction company was unwilling to return to us the $15,375.67 they charged us. Tokio Marine HCC has the responsibility to cover this debt, but instead they are endlessly prolonging their investigation, even though they have not received any new information in the last three months, in order to avoid payment.Business response
10/17/2023
We are writing in response to the complaint you have filed with the Better Business Bureau (BBB). At the request of the BBB, we have reviewed your complaint and respectfully deny any improper handling. ********** Code of Regulations (Regulations) Section ******* directs us to conclude a claim within forty days in Subsection (b), but in Subsection (c) allows for additional time if we are not able to make a determination for some reason.Specifically, we are allowed to extend your claim in 30-day increments. In this case, we were unable to conclude within 40 days because we needed additional information from you, which you provided. Later, the bond principal disputed your claim and you responded to his dispute. We took both his dispute and your response into consideration. We looked into the issue of the permitting process. Bond principal has continued to submit disputes and recently provided an accounting of the funds received, which we are reviewing in addition to the terms of the contract. This is a complicated claim with many disputes that we are doing our best to reconcile. We have extended your claim timely and in compliance with the Regulations. We intend to provide you with a determination as soon as possible.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.