ComplaintsforMontessori Children's World
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My son was attending the preschool since he was 18 months and now transitioning to TK in August 2024. We filled out the form around the last week of June 2024 informing the school we are not enrolling in the Fall 2024 because in August 2024 he starts TK at the public school. So isn't this the same as notifying the school of his withdrawl? At the time, the teacher we gave the form to did not mention we had to fill out another form. The form was then given to the director who also didn't mention we needed to fill out another form. Two weeks later we told another teacher that my son's last day of school is 7/23 and again no mention about additional forms. It wasn't until we told another teacher (mid July) about the last day who advised us to fill out another form. The school now claims we didn't give them proper notice and trying to keep our deposit money. From our perspective, we satisfied the requirement on the enrollment form.Business response
08/01/2024
Dear ***** P,
This letter is in response to the ** above.
I am the Director of Montessori Children's World. ******** has signed our Enrollment and tuition polices. We sent a reminder
to all parents to use the deposit in June 2024 if they are not returning for the next school year in ************************ year. How ever we do have a Summer program for July and August and most parents who enrolled for summer wished to
use it for the final 2 weeks of July or August. This parent with the complaint enrolled for the summer.
He decided to go on vacation overseas and left in July and demanded the deposit back.
Our signed polices indicate that we require a one month notice for withdrawal in writing, as the deposit
is not refundable.
In fact I told him as the director I can only keep to the polices, but to please write a letter to our Administration,
so that they will decide what the outcome will be. I am sure they will return his deposit, as we are in the
business of educating children and not defrauding parents.
Sincerely,
*********************** (Director for MCW.)
Montessori Children's World
*********************
*********************
**************
www.montessoricw.com
BOOK YOUR TOUR APPOINTMENT NOW BY VISITING: *********************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.