Customer ReviewsforWestwood Books Publishing

From *******: Westwoodbooks published a second edition of my book and I was told it was shown at 3 book fairs- although I have no proof. To their credit, Westwood did set up a website and had my book reviewed. My complaint, however, is that because there is no transparency, I have no idea how many books have sold.
Repeated requests to find our how many of my books have sold are ignored. Although I do not know the exact number, I have sold books, yet have not received any of the 100% royalty fees promised. Another complaint I have is high pressure sales tactics. After much pressure, I was asked to provide the title of another bookproject I had been considering and for which I paid $***. Based on the details discussed above, however, I would never consider publishing a second book with Westwoodbooks publishing and would like this downpayment refunded. Let me repeat: I want to know how many books of Budaniel and Simba the Toy Lion have sold; I am requesting payment of royalties and a refund of $*** before I find another publisher. These are reasons why, in good conscience, I could or would- recommend WestwoodBooks Publishing to any other author. Westwoodbookspublishing business practice by which they take advantage of authors' desire to have their books published and marketed, refusing to inform about number of books sold and failure to pay royalties-- this lack of transparency, and thus, of defrauding heir authors-are reasons why I am seeking legal action unless they resolve my grievances listed above and do so immediately

Dear Susan Kapenke,

I don't know why you're asking again for a refund for the $699 payment you made for your second book. We already filed a chargeback last June 8, 2021 and the money was credited to your bank since. Please review your bank statement and you should be able to confirm it.

When it comes to your royalties, we already sent you a check last Januart 22nd. Again, we don't understand where this allegations are coming from.

Lastly, the book fairs where your book were registered were all cancelled due to the Covid-19 pandemic. It is nobody's fauilt. Given the situation, your book is automatically listed for the 2022 list of book shows.

Please do not falsey acuse us of no transparancy when we done everything on our end. Please heck your facts Susan.

Thank you!

Regarding reimbursement of the down payment of a second book project, let me remind Westwoodbooks publishing that it was not they who refunded my money, but rather my credit card company removed the charge after I filed a complaint. My mistake was giving in to the high-pressure tactics of the Westwood marketing rep to withdraw my challenge. I did so, and thus, the credit card company re-applied the charge to my account. .
Let me reiterate: After repeated requests, Westwood has never told me how many of my books have sold-and I have sold books--
There is no transparency. Westwood has not sent me any royalty checks although they said they did, above. They are defrauding me by lying to me....
Because of the pandemic and thus, because no book fairs were held, then my money should be reimbursed.
I will repeat: Authors who are looking for a publishing and marketing company would be well-advised in carefully considering my complaints.
There are other means of redress which I am pursuing.

Dear Susan Kapenke,

You said it yourself. You filed a chargeback thus resulting to you receving your money. When your bank processed it, they already took the money from us. We no longer have your money so we cannot refund you anything.

Book Fairs were cancelled due to the pandemic. There proof that they were. Please check their website to see for yourself. Again, Ms. Kapanke, marketing services doesn't guarantee you book sales. People who promise you guaranteed book sales are the shady ones.

We are not stopping you to pursue other means to market your book. What we can assure is that those book fairs are already a lock for 2022.