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          Find a Location

          Rently.com has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Rently.com

              6300 Wilshire Blvd #620 Los Angeles, CA 90048-5208

              BBB Accredited Business

            • Rently.com

              880 Avenida Acaso Camarillo, CA 93012-8707

            Business ProfileRently.com

            Real Estates
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6300 Wilshire Blvd #620

            Los Angeles, CA 90048-5208

            Get Directions
            Visit Website

            Customer Reviews

            1.15/5

            Average of 262 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            299 complaints closed in last 3 years

            32 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 8/31/2017

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            Rental vacancy listing service -- software, hardware, support

            Business Details

            This is a multi-location business.

            Find a Location

            Rently.com has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Rently.com

                6300 Wilshire Blvd #620 Los Angeles, CA 90048-5208

                BBB Accredited Business

              • Rently.com

                880 Avenida Acaso Camarillo, CA 93012-8707

              Headquarters
              6300 Wilshire Blvd #620, Los Angeles, CA 90048-5208
              BBB File Opened:
              8/22/2017
              Years in Business:
              13
              Business Started:
              8/1/2011
              Business Incorporated:
              7/20/2011
              Accredited Since:
              8/31/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of C3398485 for this business, issued by Secretary of State-Corporations

              These agencies may include:

              Secretary of State-Corporations

              1500 11th Street

              Sacramento CA 95814

              (916) 653-6814

              https://businesssearch.sos.ca.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Rently
              • Rently Keyless
              • Consumer 2.0 Inc
              Business Management
              • Mr. Merrick Lackner, CEO
              • Ms. Ari Redondo, Reputation Manager
              Contact Information

              Principal

              • Ms. Ari Redondo, Reputation Manager

              Customer Contact

              • Mr. Merrick Lackner, CEO
              • Ms. Ari Redondo, Reputation Manager
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              299 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              My husband and I are visiting the area we are looking to move to and were using the Rently app to look at potential rental houses. We paid for the 60 day unlimited and the app was working and let us visit two locations on the first day here. We got back to our hotel and started scheduling more houses to do the self tour with for 6/24, 6/25, and 6/26 when I received an account lock notification saying that I had triggered some security lock. The app or the web based login won't let us do anything else so we tried contacting their security via email and phone. We sat on the phone on wait for about ***** minutes before we were just told to leave a message and didn't get to actually talk to anyone about our problem. We planned this entire trip around this and if we can't get back into our account and continue to tour the houses then we are out our hotel fees for 3 nights and the 12 hour drive to get here. We don't understand how if you pay for "unlimited" then it blocks your account after scheduling 12 or so tours. We noticed that some of these issues get resolved after 3 or more days and this is unacceptable to us.
              Read More
              Read 298 More Complaints

              Customer Reviews

              262 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ilaria C

              11/08/2024

              SHADY. DO NOT DO ANY RENTAL SELF-TOURS WITH THIS COMPANY.I toured a home a week ago and this company required me not only to pay them to tour the home and provide pictures of my drivers license, but also required me to take photos of my face, front and both sides, with their app. I had to give them my date of birth, address, credit card information, biometrics, email address and more. A week after the tour I requested all my data to be deleted and they denied my request under **** premises: The **** allows Rently to deny a deletion request made under the Act if maintaining your personal information is necessary to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity. They gave me no timeline of when my data is going to be deleted even though my business with them has been terminated and they only deleted my account.
              Read 261 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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