Business ProfileforZemzoshirt

On January 19, 2024, BBB Serving Los Angeles and Silicon Valley requestedthat the business substantiate, modify, or discontinue claims on the company’swebsite, https://zemzoshirt.com.The businessadvertises “100% Satisfaction Guarantee”and “Made in United States.”  

The BBB Code ofAdvertising states, “20.1 When using the term “warranty” or“guarantee” in product advertising, the advertiser must clearly andconspicuously include a statement that the complete details of the warranty canbe seen prior to sale at the advertiser's location, viewed on the advertiser’swebsite or, in the case of mail or telephone order sales, made available freeon written request. 20.2 Advertisers should only use “satisfaction guarantee,”“money back guarantee,” “free trial offer,” or similar representations inadvertising if the seller or manufacturer refunds the full purchase price ofthe advertised product or service at the consumer's request. 20.3 When“satisfaction guarantee” or similar representations are used in advertising,any material limitations or conditions that apply to the guarantee must beclearly and conspicuously disclosed. 20.4 When advertising “lifetime”warranties or guarantees or similar representations, the advertisement mustclearly and conspicuously disclose its intended meaning of the term “lifetime.”20.5 Sellers or manufacturers should advertise that a product or service iswarranted or guaranteed only if the seller or manufacturer promptly and fullyperforms its obligations under the warranty or guarantee.”

The BBB Codeof Advertising also states, “37.1 “Madein USA” and similar terms used to describe the origin of a product must betruthful and substantiated. 37.2 An advertiser must not express orimply that a product or product line is exclusively “Made in USA” unless all orvirtually all of the product is made in the U.S. All significant parts andprocessing that go into the product must be of U.S. origin. That is, theproduct should contain no — or negligible — foreign content. 37.3 Advertiserscan refer to products that are manufactured with foreign components as“Assembled in USA,” if the product's principal assembly and last substantialtransformation was completed in the U.S. 37.4 Qualified “Made in USA”claims, for example, “60% U.S. content,” “Made in U.S. of U.S. and importedparts,” are appropriate for products that are manufactured or have beensubstantially assembled domestically. However, advertisers must avoid makingthese claims if a significant amount of assembly or material of the product wasnot completed in the U.S. Qualified “Made in USA” claims, like unqualifiedclaims, must be truthful and substantiated.”

As of February 13, 2024, the business has failed to respond to our request forsubstantiation, modification, or discontinuation of the advertised claims.