ComplaintsforEl Cheapo Tree Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/10/23 I paid ***********************, owner of El Cheapo Tree service a $200 deposit, and 10/13/23 I paid an additional $700 for Landscape Clean-up, trimming and transplanting. Irrigation calibrated plus drip lines. Bend a board installation at my home. I paid Via Zelle. At the time, he presented himself as the ******* for *** Tree Service, which was the company I thought I'd hired. I only found out about El Cheapo tree service, when I received an receipt (I had to pursue this receipt through many texts) with that business's name. From that time, until mid-December, almost no work was done, and a giant pile of detritus was left in my yard. After months of requests for service, which were either responded to by lies, or they would show up and leave without doing the work, I requested a refund from *** Tree Service. I was told it would be issued via Zelle in 15 days. That would have been December 21, 2023. No refund has been issued, no communication has been returned. I have since learned that they did something similar to my friend, and ******** did a piece on their fraudulent behavior with another "client". I wish to receive my $900, as promised by *********** Service, on behalf of El Cheapo Tree Service. Please see the attached documentation. I have MUCH more, but I can only upload one 5MB image. I have images of the text threads between me and *** Tree Service supporting that he is speaking as the business owner, with *********************** as his employee. I also have threads with *********************** directly, and photos of the space.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.