ComplaintsforTile and Marble LLC
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We hired the company (EB Tile and Marble) do perform some renovation work in our bathroom at our residence. Work involved demo of existing tile and installation of new shower and floor tile at a total cost of ****** The work was done primarily by ******, the owner's brother, between May 16-21, 2022. Demo work was done well. Tile installation was very poorly done. Tiles did not line up, many tiles were off set, sunken into the wall, some were not flush, sloppy work overall. When ****** came out at our request to see our issues he did not seem confidant he could fix the problems. We had already spent money having our bathtub refinished so tearing the tile down and starting over was not an option. I texted with the owner, *******, several times from June 6-9 asking him to come and resolve the problem. He initially said he would come out on Tuesday June 7 to correct the problem. He did not show and several texts to him have gone unanswered. We have another tile installer set up to fix the problems but it will cost us around $700 to repair the issues. At the minimum, we would like EB Tile to reimburse us the **** it will cost to fix their mistakes that they have shown no interest in correcting.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.