ComplaintsforThe Car Doctor
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Would never do business with or recommend business. Doesn't even deserve one star. Car doctor owner (****) installed an engine on my car. Said it would take him 3 days. He had my car more than one month. Would not communicate what was going on. I would reach out to him through call or text with no response. I had to make a surprise visit to his shop to retrieve my car because he couldn't finish the job. He was very misleading. Had to take to the dealership because he could not finish the job and emphasizes he did everything correct. The dealership said he installed 3 separate systems to 3 other systems and not only did he cut the wire but he didn't connect the wires back to where they should be. Let alone the part that he installed them to 3 other separate systems. **** did correct that issue and paid for what the dealership had to fix. The second issue came along where my transmission had failed. When I asked for an engine replacement, I did not need a transmission. That he was also selling for $1,000. It was not up for junk as he claims to specify in his response to my negative review. Once again.l, not truthful. So I did not need a ****** to begin with. Only an engine. He had reached out to me to ******************** service at an additional cost. He did not explain that it could cause further issues. Otherwise I would of declined the service because initially my transmission did not have any issues. It was only the engine. so after he did the service replacing my engine and service to the transmission and even after getting my car back from the dealership. I was trying to drive my fully repaired and fork to go car home. Shortly after leaving Alexes shop then the car started overheating. I found that the radiator hose was not attached. I was able to get the car back in the road and continued to drive home. Refuses to replace the broken transmission he gave me to replace my other transmission that he damaged.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.